Learning Specialist - Servicing

Vanderbilt Mortgage•Maryville, TN

1d•Hybrid

About The Position

The Learning Specialist supports the design, development, facilitation, and delivery of learning programs for VMF Servicing. As well as anticipating and monitoring, this position is dedicated to the compr ehensive design, development, facilitation, and delivery of engaging learning programs tailored to meet the unique needs of each VMF Servicing department. This role reports to the Senior Manager of the Call Center and Training departments and ensures that our workforce is equipped with the necessary skills, knowledge, and competencies to meet organizational goals.

Requirements

Bachelor’s degree in relevant field preferred or equivalent practical experience.
Minimum 5 years’ experience in content design and facilitation preferred.
Strong facilitation and presentation skills
Strong experience designing programs, planning facilitation.
Must be able to work independently with a high degree of organization and time management.
Ability to utilize project management tools or software such as Smartsheet.
Strong project management skills
Ability to design structured, learner centered curricula that promotes engagement and retention.
Familiarity with instructional design and principles of adult learning, ability to design effective presentations.
Business acumen

Responsibilities

Training Program Management Designs, develops, and delivers content aligned with Servicing goals, industry trends, and best practices in adult learning.
Partners with subject matter experts to ensure content accuracy and relevance.
Collaborates with the Learning and Development team to create and update workday compliance courses and servicing wide training curriculum.
Assist with technical training and onboarding for new positions within servicing.
Conducts program reviews and assesses training gaps through knowledge check points and evaluations.
Adheres to standards and expectations for documentation, instructions for the setup/execution of learning experiences, and project management.
Partners with Compliance leadership to proactively ensure all learning content meets regulatory requirements and remains audit ready.
Learning Strategy, Data Analytics and, Innovation Partners with Senior leaders to align training with business outcomes (customer satisfaction, compliance scores, audit readiness, employee retention).
Researches and implements innovative learning technologies (AI-driven tools, gamification, microlearning, VR/AR simulations for servicing scenarios).
Benchmarks servicing training against industry best practices and introduces new modalities to improve engagement and retention.
Pilots innovative learning experiences that anticipate workforce needs and evolving regulatory environments.
Builds reporting dashboards to measure training ROI and connect learning outcomes to key servicing performance indicators.
Prepares executive level summaries and presentations demonstrating training impacts on operations and compliance goals.
Training Facilitation and Communication Facilitate high quality trainings for Servicing across multiple delivery methods (in-person, virtual, self-paced) and travel to remote offices as needed.
Executes training events and ensures stakeholder satisfaction.
Evolves facilitation skills by evaluating peers, engaging in continuing education, and applying industry best practices.
Assists in the rollout and change management of new processes, systems, and servicing initiatives.
Creates facilitation guides, handouts and branded content consistent with VMF and Clayton standards to support leaders in meetings and trainings.
Logistics and Administration Conducts regular planning meetings and resolves issues that arise during the project lifecycle.
Supports Senior Training manager in program communications and tracking program progress and deliverables.
Adheres to standards and expectations for documentation, instructions for the set up and execution of learning experiences, and project management.
Understands and follows VMF policies and procedures.
Has extensive knowledge and understanding of the rules and regulations that govern servicing.
Other duties as assigned

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.