Learning Services Technical Marketing Manager

Agilent Technologies•Wilmington, NC

17d•Remote

About The Position

Agilent CrossLab Learning Services is seeking a Technical Product Manager to own and drive technical product requirements for our Learning Services platforms, including Agilent University LMS and any future platforms needed for the program. In this role, you will collaborate closely with product management to translate customer learning needs into technical solutions, ensuring functional product objectives are met. This role is pivotal in bridging technical constraints and business objectives, identifying feature opportunities, and supporting product management in innovating new product or process development.

Requirements

Bachelor’s or Master’s Degree or equivalent.
8+ years of relevant experience related to learning management platforms.
Deep understanding of Learning Service product design and trends, including geographic-specific needs.
Strong understanding of software architecture, APIs, databases, and cloud platforms used in learning service platforms.
Proven ability to translate business requirements into technical solutions
Proficiency in tools like SQL and Excel for analyzing product usage and performance.
Ability to write clear specifications, user stories, and product requirements for engineering teams.
Advanced problem-solving and critical thinking skills.
Track record of successful completion of projects and project management.
Strong communication and interpersonal skills, with the ability to work effectively across teams.
Excellent written and verbal communication skills.
High proficiency in Microsoft Office Suite, Visio and data analytics platforms such as QLIK.

Responsibilities

Own technical product requirements for Learning Services platforms, collaborating with IT & Product Managers to deliver customer-centric solutions.
Translate technical constraints to Product Managers and help identify alternative solutions to technical roadblocks.
Identify product feature opportunities based on platform capabilities and customer needs.
Gather and prioritize product and customer requirements, translating them into clear technical specifications and user stories.
Support product management in validating the viability of new products or processes during product workshop sessions.
Partner with Agilent University Operations Manager on LMS system performance and enhancement releases.
Serve as the technical expert for the product, answering questions and resolving issues as needed
Provide learner data to cross-functional teams to drive orders, consumption, Customer Success, and improved customer experience.