Learning Services Specialist

Biogen

2d•$28 - $36•Remote

About The Position

About This Role The Learning Services Specialist (Training Admin) provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS). This role also handles troubleshooting, reporting, and client consultation requests. In addition, the Learning Services Specialist supports GxP-related systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This position reports to Supervisor, Learning Services, and supports a functionally aligned pillar within learning operations. This individual should have the ability to work eastern standard hours. What You’ll Do Perform LMS Administration tasks, including: Creating Instructor Led and On the Job Trainings in the LMS Building and maintaining complex Curricula and Programs Editing and revising items, curricula, programs as needed Creating and managing learner roles and direct assignments Managing records and learning history Pulling reports as needed Providing audit support as needed Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate. Respond to and troubleshoot inquiries training course-related issues. Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary. Facilitate shadowing sessions with new hires Who You Are You are a service-oriented individual experienced with LMS administration, customer service or case management. You enjoy collaborating with cross-functional stakeholders in a dynamic work environment and approach initiatives with the end-user perspective in mind.

Requirements

Bachelor’s degree or the equivalent combination of education and experience required
1-3 years of experience in learning, customer service, or general human resources
Strong critical thinking and problem-solving skills
Service-oriented attitude and willingness to learn
Ability to prioritize workload in a fast-paced environment

Nice To Haves

Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred
GxP experience preferred
Experience with a ticketing system/case management preferred (ServiceNow preferred)
Experience working in a HR shared service center is a plus

Responsibilities

Perform LMS Administration tasks, including:
Creating Instructor Led and On the Job Trainings in the LMS
Building and maintaining complex Curricula and Programs
Editing and revising items, curricula, programs as needed
Creating and managing learner roles and direct assignments
Managing records and learning history
Pulling reports as needed
Providing audit support as needed
Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate.
Respond to and troubleshoot inquiries training course-related issues.
Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner
Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary.
Facilitate shadowing sessions with new hires

Benefits

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation