Learning Program Manager

Brighton Jones • Seattle, WA

82d • $98,000 - $145,000

About The Position

The Learning Program Manager is responsible for delivering and sustaining PCFO role-specific training programs that enable teammates to build the skills and knowledge needed to thrive in their current roles and advance in their careers. This role may support additional learning programs as the firm and Learning & Team Development (L&TD) grows. The Program Manager leads training delivery and facilitation across the organization and works in close partnership with the Learning Design Manager, who owns content creation. In some cases, this role may act as a subject matter expert (SME) or co-SME—particularly for role-based programs—providing source material and content direction to the Learning Design Manager. The Program Manager also leads coordination with practice management, Client Service Operations, and a training advisory group to ensure programs reflect real-world workflows, expectations, and service standards. The Learning Program Manager is a proactive learner, skilled facilitator, and strong communicator who thrives on enabling growth and driving performance through learning.

Requirements

• Bachelor's degree in Human Resources, Education, Organizational Development, Finance, or a related field.
• 3-5 years of experience developing and leading training or a similar role, with a focus on role-based or technical training.
• Proven experience designing and delivering training programs for a variety of job functions or departments.
• Experience in a fast-paced or high-growth environment.
• Experience using data analytics to measure training impact and outcomes.
• Familiarity with instructional design principles and adult learning theories and experience with eLearning tools, video training software, and other digital content creation platforms (e.g., Articulate, Captivate, Vyond, etc.).

Nice To Haves

• Master’s degree in a related field or certification from the financial industry a plus (e.g., CFA, CFP).

Responsibilities

• Provide subject matter expertise, context, and content direction for assigned programs, working in partnership with the Learning Design Manager on instructional design and development.
• Contribute to training content through writing, feedback, or editing.
• Facilitate both virtual and in-person training sessions tailored to PCFO roles, including onboarding, foundational training, skill enhancement, and role progression.
• Manage programs with clearly defined learning objectives and measurable learner outcomes.
• Identify and manage additional program facilitators ensuring they understand and are prepared for facilitation duties.
• Implement feedback loops to assess training impact and ensure content remains aligned with operational and client service needs.
• Use learning management systems (LMS) to track participation, progress, and completion, and to surface insights for continuous improvement.
• Partner with PCFO Coach, team leads, pod trainers, practice managers, and Client Service Operations to identify training needs, performance trends, and skill gaps.
• Participate in learning strategy discussions and governance groups to help shape content priorities and rollout sequencing.
• Lead a training advisory group composed of SMEs and practice leaders.
• Mentor and support a team of pod trainers across multiple locations, ensuring consistency and quality in training delivery.
• Facilitate regular meetings to align on program updates, share best practices, and discuss real-time feedback from the field.
• Design and coordinate continuing education experiences (e.g., webinars, workshops, and learning sessions) to support growth and retention.
• Regularly assess and refine ongoing learning opportunities to match evolving organizational needs.
• Stay updated on industry trends, tools, and best practices related to adult learning and role-based training.
• Maintain strong connections with the teams and functions for which training is developed to ensure content is aligned with real-world needs.
• Provide coaching and guidance to employees and managers to help reinforce training and foster on-the-job learning.

Benefits

• Health care benefits (medical/dental/vision)
• Retirement benefits
• Paid time off (PTO)
• Holiday flex-days
• Summer flex-days
• Company-paid holidays
• Parental leave
• Transportation benefits
• Unlimited volunteer time off
• Professional and personal wellbeing stipend
• Other fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree