Learning Management Training Specialist III
About The Position
The Learning Management Training Specialist III will help facilitate daily operations of the New York State Department of Health's Learning Management System (LMS) within the LMS program area. The primary objective of this role is to provide LMS training and support that enhances public health training, improves competencies, and promotes health equity. The work of the Learning Management team focuses on reducing health disparities and improving outcomes for prioritized populations. As a member of the Learning Management team, the incumbent will be responsible for communicating and facilitating implementation of a new LMS including administration activities and training support, tracking and monitoring the resolution of requests, course inventory management and migration; contributing to the specification, configuration, review, testing of LMS tools and enhancements; and developing internal procedures. The incumbent will perform other appropriate workforce development related duties and activities as assigned.
Requirements
- Bachelor’s degree in a related field and two years of experience performing training, help-desk support, and/or technical writing, and/or IT troubleshooting for a wide variety of audiences; OR an Associate’s degree in a related field and four years of such experience; OR six years of such experience.
- A Master’s degree in a related field may substitute for one year of experience.
- Valid and unrestricted authorization to work in the U.S. is required.
- The selected candidate must reside within a reasonable commuting distance of the official work location specified in the job posting and must also be located in or willing to relocate to one of the following states: New York, New Jersey, Connecticut, Vermont, or Massachusetts, prior to hire.
Nice To Haves
- At least three years of experience working with learning management systems in a government, public health, Hospital, business, or academic setting.
- Experience with development, testing, training, and implementation of online applications.
- Experience working on multidisciplinary teams.
- Experience training and/or providing technical assistance to non-technical audiences at all levels.
- Experience developing user guides, help documents, job aids, and/or demonstration videos to help learners quickly adopt new skills.
- Experience with data analysis and reporting.
- Experience with Microsoft SharePoint and/or Teams, and Adobe Acrobat Pro, and familiarity with popular webinar platforms i.e., Webex, Zoom, Teams, etc.
- A customer/consumer orientation.
- Experience creating accessible documents that includes training for broad audiences including using closed captions, Sign Language interpretation, translation of captions, accessibility scanning websites, and/or using plain language.
Responsibilities
- Communicating and facilitating implementation of a new LMS including administration activities and training support
- Tracking and monitoring the resolution of requests
- Course inventory management and migration
- Contributing to the specification, configuration, review, testing of LMS tools and enhancements
- Developing internal procedures
- Performing other appropriate workforce development related duties and activities as assigned.
Benefits
- Health, dental and vision insurance - Several comprehensive health insurance plans to choose from
- Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit
- Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave
- Tuition support - Assistance is available for individuals pursuing educational or training opportunities
- Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses
- Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
