Learning Facilitator

PENAIR CREDIT UNION•Pensacola, FL

4d•$27

About The Position

Facilitate functional and soft skill training for new and existing employees. Training content covers: facets of operations and member service including PenAir's mission and guiding principles, functions, and duties to ensure compliance, product knowledge, service standards, solutions, conflict management and member satisfaction that is critical to the success of the credit union, under the direction of the Learning Facilitation Manager.

Requirements

Three years to five years of similar or related experience, including preparatory experience.
A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first level to middle managers.
Routinely perform work in a controlled, shared environment with minimal noise; complete job functions independently or with limited supervision and work effectively both individually and as part of a team.
Demonstrate excellent writing skills and attention to detail, with the ability to research content, collaborate with Subject Matter Experts, and present information clearly. Skilled in developing learning materials, including participant and facilitator guides and presentation content.
Effectively work across functional and departmental lines and interact at all levels of the organization.
Possess advanced verbal communication skills, with a strong emphasis on delivering presentations to both large and small audiences; persuasive speaking ability is essential.
Create an atmosphere that promotes PACU’s Purpose and Guiding Principles by maintaining personal integrity, presenting a friendly, enthusiastic, and professional demeanor, and providing extraordinary service to internal members while fostering teamwork among employees.
Perform responsibilities with composure under the stress of deadlines and requirements, and effectively manage multiple, simultaneous, and changing priorities.
Exercise the highest level of discretion regarding internal and external confidential matters.
Proficient in basic computer skills, Microsoft Office, and Pen Air-specific software.

Responsibilities

Conducts job-specific functional training for all Front-Line staff and new hire Onboarding sessions for all employees. Conducts other company-wide training including member experience and conflict management training, training for new products and services, and refresher training. Provides feedback regarding training participant's progress to training participants and appropriate manager/supervisor
Collaborates with Instructional Designers on designing and updating training manuals and related materials. Maintains company-wide knowledge base. Ensures the Knowledge Center, training classes, class resources, and training procedures are up to date with current processes and procedures. Maintains users in job specific systems, tracks enrollment and participation of courses.
Completes Learning & Development Helpdesk requests and updates to Knowledge Center
Represents Learning & Development on project teams as assigned. Research, tests processes, develops a training plan, and creates or updates procedures as needed for project
Performs other job-related duties as assigned.