Learning Facilitation Professional

CenterWell • South Daytona, FL

1d • Onsite

About The Position

The Learning Facilitation Professional facilitates training courses for organization employees or external audiences. The work assignments are often straightforward and of moderate complexity. This role reports to the market president. The Learning Facilitation Professional plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including instructor-led and virtual instructor-led training. Training will be provided to both Front Office staff and Medical Assistants. Conviva Senior Primary Care, part of Humana’s Primary Care Organization, provides proactive, preventive care to seniors, focusing on wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Their innovative, value-based approach aims to provide the best care at the lowest cost, addressing physical, social, emotional, behavioral, and financial needs. CenterWell, a Humana company, is a leading healthcare services business focused on integrated and differentiated experiences for patients, providing high-quality, accessible, comprehensive, and personalized healthcare. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and an integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell focuses on the whole health of its patients.

Requirements

• 3 plus years of Medical Assistant experience
• Train or learning development experience
• Must hold current certification or registration as a Medical Assistant through one of the organizations recognized by Conviva/Humana (Allied American Health (AAH), American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Registry of Medical Assistants (ARMA) – Foreign Medical and Nurses Graduates only, National Association of Health Professionals (NAHP), National Association of Healthcare Technicians (NAHT), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), Medical Career Assessment (MedCA), American Medical Certification Association (AMCA))
• Proficiency in Microsoft Office applications including Outlook, PowerPoint, Microsoft Project
• Must be passionate about contributing to an organization focused on improving consumer experiences

Nice To Haves

• Prior experience as a lead medical assistant in previous roles
• Experience working in value-based care environments, ideally within organizations focused on managed care or population health
• Experience using different training tools to facilitate to a wide audience
• Experience managing projects or processes

Responsibilities

• Facilitates training courses for organization employees or external audiences
• Plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including instructor-led and virtual instructor-led training
• Provide training to both Front Office staff and Medical Assistants
• Select appropriate materials
• Create an environment that is conducive to learning and exchanging information, engage the learner, and produce the desired outcomes
• Monitor training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance
• Analyze course evaluations to judge effectiveness of training sessions and to implement suggestions for improvements
• Evaluate the relevance of online resources to complement the facilitated experience in the fields
• Understand own work area professional concepts/standards, regulations, strategies and operating standards
• Makes decisions regarding own work approach/priorities and follows direction
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed