Learning & Development Training Academy Director

Voltyx•Nashville, TN

22h

About The Position

We care about our employees and offer a generous benefits package including: Competitive pay Career Path Planning Incentives for Professional Certifications Competitive Per Diem Referral Bonuses Tuition Reimbursement Medical, vision, and dental benefits 401k with company match Job Summary: The Director serves as the Facility General Manager of a multi-million dollar Technology Hub consisting of state-of-the art training, technology research and remote Technical Support operations, and meeting facilities for internal/external events. This role includes setting the Technical Research & Support strategy for the company, overseeing the planning and day-to-day operations for a world-class training center and coordinating Marketing, Sales and Customer activities. Initial responsibilities will entail planning, buildout and startup of physical infrastructure. Ongoing accountabilities will involve training/event management, facilities management, Technical Research & Support strategy and operations.

Requirements

Direct experience with Facilities Management (preferably training facilities) is required.
Bachelor’s Degree in Engineering, Technology, Learning or a related field. Masters/MBA a plus.
Some technical knowledge of the Power Industry.
Some exposure to Technology based research & support.

Nice To Haves

Masters/MBA a plus.

Responsibilities

Training Facilities: Manage the technical infrastructure and coordinate utilization of training facilities.
Strategy: Create and deploy an overall business plan for the Technology Hub, including utilization metrics, operating cost and development of revenue streams.
Marketing/Branding: Partner with Marketing and HR/Recruiting on facility appearance and use to help “market” Voltyx to both customers and job seekers/candidates.
Technical Support (customer): Facilitate Customer Solutions efforts and similar Technical Lab initiatives. Coordinate customer events/activities with the Sales and Operations departments.
Technical Support (internal): Oversee virtual/remote technical support for Voltyx Field Technicians. Includes using technologies to provide real-time remote troubleshooting and mentoring.
Thought Leadership: Research, develop approach and lead the organization into the next generation of remote technical support capabilities (AR/AI/VR, etc.). Stay current on emerging technologies and disseminate to applicable parts of the organization.