Learning & Development Specialist

TrueNorth Companies • Cedar Rapids, IA

3d • Hybrid

About The Position

TrueNorth is seeking a Learning & Development Specialist to join our Human Resources team in Cedar Rapids, IA. This role is ideal for a collaborative, detail‑oriented professional who communicates with empathy, manages learning programs and systems effectively, and helps guide colleagues and teams through development, change, and continuous improvement. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!

About TrueNorth Companies:

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

The primary responsibility of the Learning and Development Specialist is to assist with defining and executing learning and development initiatives for colleagues within the organization. The Learning and Development Specialist will support the firm establishing, developing, delivering, and documenting programs and processes necessary to engage individuals in learning opportunities that support individual growth plans and insurance-specific knowledge, in alignment with overall firm talent development goals.

Requirements

• A four-year degree preferred.
• Two to four years of previous experience in Learning & Development or Human Resources (HR) is required.
• Experience with Copilot, Microsoft Office, including Word, Excel, Outlook, and proficient PowerPoint functions required.
• Builds strong, approachable relationships and creates a welcoming environment for open communication.
• Communicates clearly and persuasively, delivering structured, engaging information to diverse audiences.
• Demonstrates strong emotional intelligence, empathy, and discretion when handling sensitive or confidential information.
• Plans, organizes, and executes work efficiently with accuracy, follow‑through, and attention to detail.
• Identifies problems, analyzes solutions, and drives effective outcomes through sound judgment and influence.
• Guides individuals or teams through change, process improvements, and organizational transitions.
• Leads and supports others to achieve goals, providing encouragement, feedback, and accountability.
• Effectively utilizes technology, systems, and software to stay organized and resolve routine technical issues.

Nice To Haves

• Experience in Learning Management Systems administration preferred.
• Experience in building presentations and curating training content.

Responsibilities

• Provide administrative and colleague support for learning systems and content libraries, including LMS administration, troubleshooting, content updates, and records maintenance.
• Facilitate and support engaging trainings, orientation sessions, onboarding, and cross‑divisional learning experiences for colleagues.
• Coordinate, track, and support new hire training plans, serving as a backup facilitator as needed.
• Assist with planning, organizing, and proctoring leadership development programs, including Pathfinder and other development initiatives.
• Support the Human Systems Team (HST) with event logistics, training sessions, team builders, and learning-related coordination.
• Create, update, and maintain internal training content, materials, communications, calendars, and L&D portal information.
• Coordinate and manage external learning offerings, vendors, licensed content, coaching programs, and partnerships, including engagement and quality assurance tracking.
• Collect, analyze, and report participant feedback, attendance, and learning data to support continuous improvement and leadership updates.
• Process training-related applications, OJT documentation, reimbursements, expense allocation, and track individual L&D investments.
• Utilize team tools to manage projects, support colleague development and engagement initiatives, travel to regional offices as needed, and perform other duties as assigned.

Benefits

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees