Learning & Development Specialist

Oldcastle BuildingEnvelope • Dallas, TX

12h • Remote

About The Position

The Learning & Development Specialist is focused on supporting onboarding, training delivery, knowledge management, and performance enablement for customer service teams , and reports to the Director, Customer Service . This role is perfect for an individual who is detail‑oriented, proactive, and passionate about service excellence . A vital member of the Customer Service Department , this is an opportunity to build a career with an industry leader.

Requirements

• 2–3 years of experience in customer service, call centers, training coordination, or support operations
• Familiarity with customer service platforms (e.g., 8x8, SAP C4C, Salesforce)
• Strong written and verbal communication skills
• Highly organized with attention to detail and follow-through
• Comfortable working in a fast-paced, remote environment
• Experience with learning management systems (LMS) or knowledge bases is a plus

Nice To Haves

• Exposure to call center or customer service enablement/training functions.
• Interest in instructional design or adult learning principles.
• Collaborative mindset and eagerness to learn and grow.

Responsibilities

• Assist in the creation and delivery of training sessions, job aids, and e-learning content for new hires and tenured agents.
• Setup and support call center software and solutions, including administration, process improvement, and dashboard reporting.
• Help manage and update internal knowledge resources, SOPs, and service playbooks.
• Support onboarding processes by scheduling sessions, tracking progress, and ensuring new hires have access to the right tools and materials.
• Collaborate with team leads and IT to troubleshoot tool-related issues and gather feedback on system usability.
• Track training participation and gather feedback to help identify areas for improvement.
• Liaise with product, support, and operations teams to stay informed of updates that impact customer service workflows.
• Contribute to enablement projects such as product rollouts, policy updates, and process changes.

Benefits

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed