Learning & Development Specialist
About The Position
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. The Learning & Development Specialist is focused on supporting onboarding, training delivery, knowledge management, and performance enablement for customer service teams, and reports to the Director, Customer Service. This role is perfect for an individual who is detail‑oriented, proactive, and passionate about service excellence. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.
Requirements
- 2–3 years of experience in customer service, call centers, training coordination, or support operations
- Familiarity with customer service platforms (e.g., 8x8, SAP C4C, Salesforce)
- Strong written and verbal communication skills
- Highly organized with attention to detail and follow-through
- Comfortable working in a fast-paced, remote environment
- Experience with learning management systems (LMS) or knowledge bases is a plus
Nice To Haves
- Exposure to call center or customer service enablement/training functions.
- Interest in instructional design or adult learning principles.
- Collaborative mindset and eagerness to learn and grow.
Responsibilities
- Training Support: Assist in the creation and delivery of training sessions, job aids, and e-learning content for new hires and tenured agents.
- Call Center Operations: Setup and support call center software and solutions, including administration, process improvement, and dashboard reporting.
- Knowledge Base Maintenance: Help manage and update internal knowledge resources, SOPs, and service playbooks.
- Onboarding Coordination: Support onboarding processes by scheduling sessions, tracking progress, and ensuring new hires have access to the right tools and materials.
- Tool Support: Collaborate with team leads and IT to troubleshoot tool-related issues and gather feedback on system usability.
- Performance Monitoring: Track training participation and gather feedback to help identify areas for improvement.
- Cross-Team Communication: Liaise with product, support, and operations teams to stay informed of updates that impact customer service workflows.
- Project Assistance: Contribute to enablement projects such as product rollouts, policy updates, and process changes.
Benefits
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
