Learning & Development Specialist

Nexl

6d

About The Position

Client Success is a company-wide commitment at Nexl. We believe that how we support and educate our clients is just as important as the product we build for them.

We're looking for our first Learning and Development Specialist to join our Client Collaboration team. You'll own the design and delivery of training programs that help law firms across the globe get real value from the Nexl platform, from onboarding new clients through to building the educational content and resources that support long-term adoption.

You'll work directly with clients, build out Nexl's learning library, and partner internally with product and client success teams to ensure training always reflects the latest platform updates and client needs. It's a role with genuine scope to shape how Nexl shows up as a partner, not just a software provider.

Requirements

• Proven experience in learning and development, training delivery, or client enablement roles.
• Strong facilitation skills with the ability to engage diverse audiences across multiple regions and cultures.
• Experience creating digital learning content (e.g., videos, e-learning modules, guides).
• Excellent organisational and project management skills.
• Strong communication and interpersonal skills, with confidence working alongside senior stakeholders and clients.
• Flexibility to cover multiple time zones (Americas, UK, and EMEA).

Nice To Haves

• Background in a law firm, SaaS business, or professional services environment.

Responsibilities

• Plan and deliver tailored onboarding programs for new Nexl clients, ensuring they quickly get up to speed and start achieving measurable outcomes.
• Provide refresher and advanced training for existing clients, adapting sessions to their evolving needs.
• Act as the primary point of contact for training-related questions and guidance throughout the client journey.
• Design and deliver client learning programs that are customized to individual accounts and scalable across regions.
• Manage programs end-to-end, from needs assessment through to design, rollout, and continuous improvement.
• Adapt content across delivery formats: virtual live sessions, in-person workshops, and self-paced learning.
• Create and curate learning materials including video tutorials, interactive courses, presentations, and supporting collateral.
• Build and maintain a knowledge base of client success resources, keeping content up to date with the latest product features and best practices.
• Align training initiatives with Nexl’s broader strategy of differentiated service delivery and help shape Nexl’s identity as an education-driven, customer-first organisation.
• Act as an internal advocate for client learning, sharing feedback from training sessions with product, client success, and leadership teams.
• Partner with Client Success, Marketing, Product and BizOps to ensure training materials reflect client needs and product updates.
• Support the Head of Client Collaboration with training schedules, program impact reporting, and ongoing improvements.

Benefits

• ESOP. Employee stock options so you share in the upside.
• Tools & tech. Modern, AI-first ways of working to help you move faster and smarter, plus a work laptop.
• Birthday leave. Take a paid “Nexl Day” during the week of your birthday.
• Transparent by default. Fortnightly all-hands with strategy, metrics, wins, and learnings.
• Purposeful connection. Team offsites and meet-ups.
• Values-led culture. Guided by The Nexler Way, our values and operating principles that define who we are, how we work, and how we win together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed