Learning & Development Specialist (Early Talent)

American Equity•West Des Moines, IA

12d

About The Position

This early‑career Learning and Development Specialist role is designed for motivated recent college graduates who are eager to learn the business and grow into a long-term career path. In this role, you’ll gain hands-on experience through a fast ramp‑up period, learning all areas of Operations to perform your responsibilities effectively. From there, you’ll have opportunities to explore future career paths through targeted development, job shadowing, and intentional exposure to accelerate your path toward a future role in learning and development or other areas aligned with your interests.” As part of American Equity’s Early Talent Program, you’ll benefit from mentorship, professional development, and meaningful networking opportunities. Our cohort-based model fosters connection, collaboration, and broad exposure across the business, giving you a well-rounded foundation to start your career.

Requirements

Bachelor’s degree (B.A.) from four-year college or university in English, Communications or related field of study; or four (4) years of related operations experience; or equivalent combination of education and/or experience.
Broad knowledge of processes and procedures within an operations or customer service center environment required.
Knowledge of process documentation best practices and procedures, including documentation layouts, flowcharts and illustrations
Ability to manage projects of medium to high scope independently, while working cross-functionally with multiple teams and stakeholders.
Exceptional grammar and writing skills; excellent interpersonal skills, oral, written, and business communications skills
Demonstrated ability to write reports, business correspondence, and procedure manuals
Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
Ability to work effectively in a team-based, collaborative environment
Strong analytical and problem-solving abilities
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to prioritize, multi-task, and perform effectively under pressure
Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility
Proficient in the use of Microsoft Office Suite.

Nice To Haves

Completion of LOMA courses, Instructional Design and or E-learning courses are a plus.

Responsibilities

Creates and maintains accurate learning materials such as procedures, job aids, and other text-based content; create and innovate materials as needed to drive organizational objectives.
Develops technical and change communication to support new capabilities, policies and procedures.
Collaborates effectively with Instructional Designers to understand knowledge gaps and present technical and non-technical training content.
Resolves and responds to training issues and questions from leaders and associates on the application and interpretation of processes, company policies, and current regulations.
Partners with subject matter experts, observes work processes, and communicates with business leaders and staff to research and analyze information required for the development or update of training material.
Prepares, packages, and presents draft documentation to management, compliance/risk, subject matter experts, and appropriate lines of business for review and publication approval.
Reviews and maintains training material throughout the year to ensure compliance with record retention and changes in the insurance industry; monitors and maintains the record retention timeline set by the company on all active or archived policies and procedures.
Facilitation of classroom and eLearning content
Provide one on one or group coaching.
Strive to ensure training programs are engaging and encourage employee retention.
Performs other related duties as assigned.