Learning & Development Manager

Zocdoc•New York, NY

1d•Hybrid

About The Position

Zocdoc’s greatest strength has always been its people, and the people who help our people grow. As a Learning & Development Manager, you’ll play a critical role in shaping our talent landscape, driving development programs that build capability, strengthen culture, and support our long-term strategy. You’ll architect learning experiences that are both high-impact and highly practical, ensuring every employee has the tools, skills, and confidence to excel. From designing leadership journeys to scaling foundational programs, you’ll influence how Zocdoc learns, leads, and evolves for years to come.

Requirements

A passion for developing talent in an environment that competes relentlessly on talent
6+ years of learning & development experience, with at least 2 years in a manager capacity, preferably with some time spent in a fast paced high growth start-up or tech based organization
Knowledge about and ability to apply current learning research and theory to the practice of instructional design and delivery
Interest in working alongside leaders and subject-matter experts to define training content and a track record of building creative and scalable programs responsive to the company's evolving strategies
Experience setting up and managing learning operations and developing a scalable platform for L&D administration
Exceptional organizational, problem-solving, leadership, and project management skills
Strong understanding of general business operations and processes that enables you to interact with internal and external partners, including all levels of management
The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity
A humble, empathetic leadership style. You’re committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect

Responsibilities

Defining and evolving the company’s learning and development strategy and employee learning offer in alignment with business goals and talent priorities
Assessing organizational and leadership development needs in partnership with subject-matter experts, HR Business Partners, and senior leadership
Designing and scaling a holistic learning ecosystem, including training programs, leadership development, mentoring, certifications, and external learning partnerships
Overseeing the development, delivery, and continuous improvement of learning content and programs to meet diverse audience and business needs
Establishing success metrics and governance to evaluate program effectiveness, optimize investment, and ensure sustained impact
Managing learning platforms, tools, budgets, and operational logistics while maximizing adoption and return on learning investments
Driving engagement and alignment through strategic communications and global collaboration, including partnering with the Pune-based training team to leverage best practices

Benefits

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified