Learning & Development Manager

ROBERT E MASON & ASSOCIATES INC • Charlotte, NC

9h

About The Position

The Learning & Development (L&D) Manager is responsible for designing, implementing, and leading a comprehensive learning strategy that supports business growth, leadership development, and employee engagement. This position is both strategic and hands-on, focused on building scalable learning initiatives that enhance performance, strengthen leadership capability, and drive retention. This individual will partner closely with business leaders to shape a culture of learning and continuous development, delivering practical and impactful learning solutions for office, field, and technical employees.

Requirements

• Demonstrated experience deploying and managing an LMS; proficiency in Microsoft Office Suite; familiarity with eLearning and virtual facilitation tools.
• Strong ability to evaluate learning effectiveness and make data-driven recommendations for continuous improvement.
• Excellent communication, facilitation, and presentation skills.
• Strong collaboration, relationship-building, and project management skills.
• Creative and innovative approach to learning design with the ability to balance strategy and execution.
• Customer-focused mindset with a commitment to excellence.
• Bachelor’s degree in Human Resources, Organizational Development, Adult Learning, Education, or a related field preferred.
• Minimum of 10 years of progressive experience in learning and development with a proven record of designing and delivering impactful programs.

Nice To Haves

• CPLP, CPTD, or similar professional certification preferred.

Responsibilities

• Lead the design and execution of scalable learning programs that align with business objectives and operational priorities.
• Partner with leadership to identify skill gaps and implement development programs that build organizational capability.
• Foster a culture of continuous learning that promotes growth, innovation, and high performance.
• Apply adult learning principles and proven instructional design methodologies, (ADDIE, SAM, etc.) to ensure programs are engaging, relevant, and results driven.
• Define and track key metrics to evaluate learning effectiveness, knowledge retention, and business impact.
• Design and develop engaging learning solutions, including instructor-led, virtual, and eLearning programs, job aids, and performance support tools.
• Incorporate modern learning approaches such as blended learning, microlearning, and gamification to enhance engagement and retention.
• Collaborate with subject matter experts and internal stakeholders to ensure content accuracy and alignment with business needs.
• Maintain a central repository of learning materials, ensuring content remains current, consistent, and compliant with company standards.
• Manage internal and external partners for program design, content creation, and delivery.
• Deliver engaging in-person and virtual learning experiences that accommodate a variety of learning styles.
• Provide coaching, feedback, and follow-up support to reinforce learning and on-the-job application.
• Tailor content to meet the needs of diverse audiences, including field, remote, and office employees.
• Promote an inclusive and collaborative learning environment that encourages participation and knowledge sharing.
• Lead the implementation and management of a Learning Management System (LMS), including vendor selection, content migration, and user training.
• Utilize the LMS to deliver, track, and report on learning participation and outcomes.
• Stay current with learning technologies and tools, including virtual facilitation platforms (Microsoft Teams, Zoom) and eLearning software (Articulate, Captivate, Camtasia).
• Partner with business and HR leaders to establish career paths, competency frameworks, and development plans that support growth and succession planning.
• Develop and implement structured onboarding programs that accelerate new hire productivity.
• Provide guidance and consultation to managers on coaching, performance development, and employee growth planning.
• Align learning initiatives with overall talent management and organizational development strategies.

Benefits

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager