Learning & Development Manager

Bishop's Lodge • Santa Fe, NM

10h

About The Position

The Learning and Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs. Serving as a facilitator, the L&D Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property.

Requirements

• Ability to communicate clearly and concisely, both orally and in writing.
• Experience as a training facilitator having a track record of impactful and effective program delivery
• Excellence relationship building skills with the ability to truly connect an audience
• Strong attention to detail and advanced preparation.
• Self-starter and always proactive with the ability to work in a fast-paced and changing environment
• Experience within the hospitality industry as a trainer is preferred
• B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
• Bi-lingual (English/Spanish) is required

Responsibilities

• Manage and facilitate existing training programs that include; service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program
• Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
• Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
• Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments
• Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements
• Continually update all training to ensure adherence to all state and federal requirements
• Assist with miscellaneous Talent & Culture functions, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager