Learning & Development Manager

Carrum Health•Chicago, IL

5h•Remote

About The Position

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study . We are looking for a Learning & Development Manager to help us professionalize and scale our internal education engine. The Learning & Development Manager will play a critical role in our success. Reporting to the VP of Patient Care, you will own the end-to-end learning strategy and be crucial in standardizing our onboarding and leadership development; helping us ensure that our growing care team is equipped to deliver world-class patient experiences. You’ll be responsible for transitioning our legacy training into a modern, tech-enabled curriculum that leverages AI and automation. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode. The salary range for this role is $100,00-$125,000 depending on geography and level of experience, plus equity and an annual bonus.

Requirements

Strong skills working with LMS platforms, AI content generation tools, and instructional design frameworks.
5+ years of L&D or Corporate Training experience, healthcare or high-growth technology companies preferred.
Experience in designing clinical or operational onboarding that utilizes clear competency milestones.
Track record in developing leadership curriculum for first-time managers and emerging leaders.
Ability to translate complex technical or clinical workflows into simple, digestible learning modules.
Ability to measure ROI of training programs through data-driven insights and employee performance metrics.
Entrepreneurial and resourceful - we need people who can find creative ways to make a big impact quickly and without much direction.
Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.

Responsibilities

Own the design and delivery of a standardized, milestone-based onboarding program for our rapidly growing patient care team.
Help build our first-ever leadership development program to upskill our managers into high-performing leaders.
Regularly collaborate with Care Ops and Product to ensure training keeps pace with our 2026 AI and automation roadmap.
Modernize our training toolkit by implementing industry-leading L&D software and AI-driven documentation tools.
Establish clear success metrics to measure time-to-productivity for new hires and the overall effectiveness of training initiatives.
Lead change management education, ensuring the team is prepared for new technology launches before they go live.
Conduct continuous needs-assessments to identify skills gaps across the organization in partnership with QA.