Learning & Development Manager – Learning Experience & Docebo Administration

Perkins&Will•Chicago, IL

13d•$94,000 - $140,000

About The Position

We’re seeking a Learning & Development Manager who combines deep LMS administration expertise (Docebo) with the ability to support and elevate learning design through high-quality collateral, multimedia, and experience design. This role is ideal for someone who loves shaping modern learning ecosystems—configuring the platform, organizing content, building learner journeys, and creating clear, beautiful materials that make learning inviting and intuitive. What You’ll Do Docebo Platform Ownership (Primary Responsibility) Configure, customize, and administer the Docebo LMS to ensure a seamless learner experience. Upload, organize, tag, and maintain learning assets, paths, catalogs, and audiences. Manage user roles, enrollments, notifications, reporting dashboards, and integrations. Track and report on course usage, learner progress, and completion using Docebo analytics. Maintain quality, consistency, and metadata through version control and structured file conventions. Monitor system performance and coordinate with vendor support and IT when needed. Learning Experience Design & Execution (Supporting Responsibility) Support learning design through the creation of interactive modules, microlearning activities, and job aids based on storyboards, SME input, and instructional outlines. Develop multimedia components (graphics, motion, video, audio) and assessments that boost engagement and retention. Collaborate with SMEs, facilitators, and L&D partners to ensure cohesive learning experiences. Conduct testing, troubleshooting, and revisions to ensure accessibility, cross-device compatibility, and a polished learner experience. Participate in regular review cycles and maintain version history across assets. Contribute to learning campaigns that drive awareness and adoption—emails, visuals, infographics, short videos, and internal launches. Project & Process Management Manage timelines and deliverables across multiple projects with clear communication and follow-through. Maintain an organized digital asset library and structured workflows for updates and releases. Stay current with emerging eLearning technologies, LMS enhancements, and learning experience trends.

Requirements

5+ years of hands-on eLearning development, LMS administration, or learning experience design.
Proficiency with Docebo or another enterprise LMS (Docebo strongly preferred).
Strong graphic design and multimedia capability (Adobe Creative Cloud, Canva, video/audio editing tools).
Understanding of instructional design models, adult learning principles, and accessibility standards.
Excellent time management, organization, and project management skills.
Exceptional collaboration and communication skills.
Meticulous attention to detail and commitment to high-quality work.

Nice To Haves

Experience in a creative, design-driven, or professional services environment.
Comfort working with SMEs and technical experts.
Curiosity about AI-enabled tools and emerging content creation technologies.

Responsibilities

Configure, customize, and administer the Docebo LMS to ensure a seamless learner experience.
Upload, organize, tag, and maintain learning assets, paths, catalogs, and audiences.
Manage user roles, enrollments, notifications, reporting dashboards, and integrations.
Track and report on course usage, learner progress, and completion using Docebo analytics.
Maintain quality, consistency, and metadata through version control and structured file conventions.
Monitor system performance and coordinate with vendor support and IT when needed.
Support learning design through the creation of interactive modules, microlearning activities, and job aids based on storyboards, SME input, and instructional outlines.
Develop multimedia components (graphics, motion, video, audio) and assessments that boost engagement and retention.
Collaborate with SMEs, facilitators, and L&D partners to ensure cohesive learning experiences.
Conduct testing, troubleshooting, and revisions to ensure accessibility, cross-device compatibility, and a polished learner experience.
Participate in regular review cycles and maintain version history across assets.
Contribute to learning campaigns that drive awareness and adoption—emails, visuals, infographics, short videos, and internal launches.
Manage timelines and deliverables across multiple projects with clear communication and follow-through.
Maintain an organized digital asset library and structured workflows for updates and releases.
Stay current with emerging eLearning technologies, LMS enhancements, and learning experience trends.