Learning & Development Manager II
About The Position
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. The Learning & Development Manager (LDM) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite via instructor-led trainings. We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.
Requirements
- 2+ years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
- Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
- Proven ability to deliver consultative training to individuals and groups.
- Proven skills in communication, presentation and organization.
- Working familiarity using a video conferencing tool for virtual presentations
- Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, gmail and google calendar
Nice To Haves
- Bachelor's degree, preferably in Business, Education, Human Resources or a related field.
- Proficiency with some sort of CRM or tracking/management system, preferred but not required
- Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
Responsibilities
- Facilitate customized, consultative training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while engaging with presentation materials with clear messaging
- Work cross-functionally with Onboarding Managers and members of Customer Experience as needed to schedule trainings and provide information that has a direct impact on customer health and retention.
- Other related duties as assigned
Benefits
- Top notch tech stack
- Market leading product offering (check out our long list of G2 awards)
- ERG (Employee Resource Groups) to foster a diverse, inclusive workplace
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
