Learning & Development Lead, Care Management

Mental Health Cooperative•Nashville, TN

About The Position

The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.

Requirements

Bachelor’s degree in Healthcare Administration , Public Health, Nursing, Social Work, or a related field ; Master’s degree preferred.
Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles.
Strong understanding of care management principles, value-based care models, and adult learning methodologies.
Experience in developing and implementing training programs in a healthcare setting preferred.
Excellent communication, leadership, and problem-solving skills.
Strong understanding of clinical operations and healthcare quality metrics.
Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.
Excellent leadership, communication, and stakeholder engagement skills.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Cell Phone
Leadership Skills
Ability to lead by example
Ability to make sound decisions quickly and decisively
Ability to motivate staff
Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times; can be counted on to hold things together during stressful times
Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability
Team Oriented
Assist teammates as needed
Creates and maintains a climate in which teammates want to do their best
Can quickly find common ground and solve problems for the good of the team
Interpersonal Skills
Can negotiate skillfully in difficult situations with both internal and externa l groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic
Customer Service Internal & external customer service indicative of mutual respect & trust
Joint Commission Competencies: Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.
Appropriate use of Therapeutic Options De-escalation and Restraint.
Appropriate Triage Disposition for supported by clinically based rationale.
Professional and complete communication and coordination of care.
Appropriate use of Therapeutic Options De-escalation.
Actively participates in consultation process.
Maintain timely availability for calls through appropriate logging in and logging out.
Establish further care by scheduling and completing follow up calls.
Complete all clinical documentation in specified time periods.
Complete all Crisis Management System documentation in a timely manner .
Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.
Demonstrates appropriate infection prevention and control through proper hand hygiene.
Demonstrates evidenced informed practice related to substance use disorders.
Demonstrates evidenced informed practice related to clinical care of children and youth.

Nice To Haves

Master’s degree preferred.
Experience in developing and implementing training programs in a healthcare setting preferred.
Experience working within behavioral health or mental health settings is a plus.

Responsibilities

Training Program Development & Implementation: Develop and implement comprehensive training programs to enhance care management competencies and support professional development.
Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements.
Learning Needs Assessment & Strategy: Collaborate with leadership to assess staff learning needs and develop targeted training strategies.
Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics.
Operational Management & Compliance: Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development.
Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.
Cross-Functional Collaboration & Leadership: Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals.
Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.
Performance Improvement & Innovation: Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement.
Implement innovative learning methodologies, including digital learning platforms and simulation-based training.
Other R es pon s ibi l it i e s : Ensure compliance with corporate training policies, safety regulations, and nursing practice standards.
Stay informed of industry trends, best practices, and advancements in nursing education.
C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res.
Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts.
Re po rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r.
Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s .
R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r.
W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r ’ s p rot e c t ed hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d A c c o u n t a b i l ity A ct o f 1 9 9 6 (HI P AA).
P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls.
P e r f o rm o t he r d u ti e s a s a ssi g ned.
Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skil l.
Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y.