Learning & Development Business Analyst - HR Technology & AI Solutions

CVS Health•Scottsdale, AZ

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Overview The Learning & Development Business Analyst will support the design, development, and delivery of AI-enabled learning technology solutions. You will work closely with the Senior Manager and cross-functional teams to translate business requirements into detailed documentation, execute testing activities, and ensure successful implementation. This is a highly tactical role focused on requirements elaboration, use case documentation, test execution, and day-to-day coordination with technology teams and vendors.

Requirements

5+ years' experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria
3+ years' experience in Learning Technology, L&D Systems or related field
3+ years' experience developing test plans and executing UAT
2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
2+ years' experience working with agile development teams and tools (e.g., Jira, Azure DevOps)

Nice To Haves

Strong documentation, communication, and organizational skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Exposure to AI concepts and tools (e.g., generative AI platforms, large language models) and their application in learning
Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO)
Background in instructional design or learning experience design
Healthcare, retail, or pharmacy industry experience

Responsibilities

Requirements & Documentation Translate business needs into detailed functional requirements, user stories, and acceptance criteria
Document use cases including user journeys, workflows, edge cases, and exception scenarios
Create and maintain process flow diagrams, data mappings, and solution specifications
Gather and consolidate feedback from stakeholders to refine requirements
Maintain requirements traceability and ensure alignment between business needs and delivered solutions
Testing & Quality Assurance Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria
Execute functional testing, regression testing, and integration testing
Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users
Identify, document, and track defects through resolution; validate fixes prior to release
Validate AI/ML outputs for accuracy and alignment with intended use cases
Document test results and provide status updates to project leadership
Solution Support & Delivery Support solution design activities by preparing documentation, mockups, and visual aids
Coordinate with engineering and integration teams on build activities, clarifying requirements as needed
Assist with pilot deployments, user training, and change management activities
Gather user feedback post-launch and document enhancement requests
Support vendor coordination on deliverables, timelines, and issue tracking
AI & Technical Support Assist in documenting AI use cases and translating them into technical specifications
Support the evaluation and testing of AI-driven features for usability and learner engagement
Help validate that AI implementations meet data privacy and security requirements
Stay current on AI tools and learning technology trends; share insights with the team

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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