Learning Data Analyst

Southwest Airlines • Dallas, TX

7h • $81,200 - $90,200 • Onsite

About The Position

As a Learning Data Analyst on the Southwest Airlines University (SWA U) Business Intelligence Team, you will transform raw data into actionable insights that shape learning strategies and improve performance across the organization. Using your expertise in data analysis, dashboard creation, and data integration, you will deliver clear and impactful visualizations that empower leaders to make informed decisions. Your work will measure the effectiveness of training programs and optimize resource use within Southwest Airlines University, ultimately driving operational excellence and supporting the growth and development of our People. By turning data into knowledge, you will play a vital role in strengthening Southwest Airlines’ commitment to learning, innovation, and delivering exceptional experiences for both Employees and Customers.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Ability to quickly recognize and clearly define problems to systematically analyze and weigh alternatives to propose solutions.
• Ability to work under stressful situations and manage time effectively
• Ability to prioritize tasks to meet department objectives and goals
• Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects
• Understanding of Company policies (ex: Appearance and Attendance) and expectations of SWA Culture
• Ability to work effectively individually or in a strong Customer Service and/or team environment
• Willingness and ability to work nights, weekends, and travel as required
• Ability to work under tight time constraints and at times, in stressful situations
• Ability to design and conduct analyses, as well as synthesize recommendations
• Ability to develop, present, and effectively communicate strategies and ideas to a variety of audiences
• Required: High School Diploma or GED
• Intermediate level experience, fully functioning broad knowledge in:
• Acquiring data using various tools such as: SQL, Python, Alteryx, Qlik, Attunity, or other similar toolsets.
• Visualization and presentation experience
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.

Nice To Haves

• Preferred: Experience in Tableau, Alteryx and Excel
• Preferred: Experience with reporting and query development

Responsibilities

• Applies knowledge and Customer needs analysis to create the proper solution to meet the need
• Analyze and mitigate risk related to tools and projects
• Partners with Senior Learning Business Intelligence Analysts as necessary for project success
• Applies knowledge of data cleansing techniques and tools such as Alteryx, data visualization tools such as Tableau and other data analytics tools, to create insights to support data and visualization requests
• Applies knowledge of SQL, Python or other reporting languages or tools, to create and maintain advanced solutions for reporting training data
• Provides data troubleshooting for Business Customers
• Gather and interpret requirements to transform business needs into actionable data presentation requirements and present findings
• Ability to apply general rules to specific problems to produce answers that make sense.
• May perform other job duties as directed by Employee's Leaders

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees