Learning & Content Development Intern (Summer 26')

Evolv Technologies Inc.•Waltham, MA

21d•$20 - $27•Hybrid

About The Position

The Training and Documentation team empowers Evolv’s customers, partners, and internal teams with world-class technical training and clear, compliant documentation—while pioneering in-the-flow learning delivered right where operators work: embedded on the Evolv Tablet, available in the Mobile App, and accessible through the MyEvolv portal—so knowledge is on-site, on demand, and always up to date. As an intern on Evolv’s Training and Documentation team, you will gain hands-on experience in Content Development, Instructional Design, and Learning & Development, actively contributing to the delivery of training and content across these user interfaces to support customer enablement. Success in the Role: What will you accomplish throughout this internship? Week 1–2: Onboarding & Foundations Complete LMS onboarding modules (compliance, product certifications for installers, service, and operator/admin roles). Explore Evolv’s learning ecosystem: MyEvolv portal, Mobile app, and Evolv Tablet. Attend scheduled training sessions (internal and partner-focused). Begin shadowing team members and meet with Product team to understand current training delivery methods. Week 3: Immersive Technical Training Participate in in-person technical training in Waltham. Continue attending additional training sessions offered during this period. Document observations on training delivery and identify opportunities for embedded training content (e.g., videos during tablet startup, idle-time instructions). Week 4: Project Planning Create a project plan focused on: Enhancing customer training materials (videos, “Here’s how” guides). Integrating these materials into MyEvolv portal, Mobile app, and Evolv Tablet. Outline collaboration points with Product, Software, and Cloud Engineering teams. Define success metrics (e.g., usability, accessibility, engagement). Week 5–8: Execution & Collaboration Work on: Drafting scripts and storyboards for instructional videos. Designing “Here’s how” links and quick-access guides for the portal. Exploring technical feasibility for tablet-based video display during startup and idle-time operator instructions. Collaborate with Product and Engineering teams to validate integration options. Attend multiple training sessions to gather real-world feedback. Provide weekly status updates during team meetings. Week 9–10: Wrap-Up & Presentation Finalize deliverables: Prototype or mock-up of embedded training features (tablet, portal, app). Completed video content or interactive guides. Prepare and deliver a presentation summarizing contributions, learnings, and recommendations for future enhancements. Highlight collaboration outcomes and propose next steps for scaling these innovations.

Responsibilities

Assist in creating course content, presentations, and interactive e-learning modules.
Use authoring tools (e.g., Synthesia) to help build video-based training.
Work with Instructional Design Leads to structure content for clarity and learner engagement.
Ensure alignment with LMS standards and accessibility best practices.
Research, write, and edit user manuals, installation guides, and service procedures.
Collaborate with engineers and product managers to verify technical accuracy.
Update existing documentation to reflect new product features or workflows.
Support localization efforts for global audiences.
Participate in technical training sessions to understand product functionality.
Assist in creating quick-reference guides and embedded training content for Evolv Tablet, Mobile app, and MyEvolv portal.
Work with enablement managers to integrate training into customer-facing platforms.
Gather feedback from training sessions to improve content and delivery methods.
Use materials created with instructional design and content development to enhance customer training material (videos / instructions) through the MyEvolv Portal, mobile app and Evolv Tablet.
Align training enhancements with product functionality and roadmap.
Work with product managers to identify key workflows where embedded training adds value (e.g., startup videos on Evolv Tablet, idle-time operator instructions).
Validate accuracy of “Here’s how” guides and quick-access links for the MyEvolv portal.
Incorporate feedback from product demos and customer use cases into training content.
Enable technical integration of training content into Evolv devices and apps.
Collaborate on feasibility for displaying instructional videos during tablet startup or idle states.
Coordinate on UI/UX adjustments for embedding training prompts in the Mobile app and tablet interface.
Ensure solutions meet performance, security, and usability standards.
Work on hosting and streaming video content through the MyEvolv portal.
Ensure secure and reliable access for customers and partners.
Assist in linking to course videos with portal features for personalized learning paths.
Participate and engage with Training and Documentation Team Meetings.
Provide status updates on assigned projects.
Engage with Product, Engineering and Cloud Software as needed to maintain continuous development of special projects.