Learning Consultant

The Hartford • Hartford, CT

5d • Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Employee Benefits UW & Shared Services Learning Consultant is accountable for providing new and existing employees with the functional and technical knowledge to prepare them to achieve business goals. This position would also be responsible for using structured development and measurement tools to ensure program effectiveness. There may be occasions where facilitation is needed in other UW areas. The Learning Consultant will report to the Assistant Director of UW Excellence and partner closely with other members of the team in learning, design development, front-line leadership and other learning management leadership in order to successfully implement learning solutions. Learning audiences could include on-site classrooms and virtual facilitation. The ideal candidate will energize, excite and inspire new and existing employee’s purpose! They will facilitate high-quality learning experiences that engage new and existing staff while promoting exceptional customer experience. Role: Provides consultative support to, and models for others, the design, development, delivery, and evaluation of both instructional and non-instructional performance improvement interventions at all levels. Pursues and delivers technical, divisional, industry and management development programs using a variety of instructional media. Utilizes expertise in project management. Identifies business impacts. Leads in the design of programs providing technical, functional, and project management expertise. Pursues and applies technical expertise in business specialty. Works independently; coaches others. Evaluates effectiveness of training and interventions; determines cost/benefits associated. Focus on both training and non-training intervention. Drive identification and address (ongoing) learning needs of the employee base and promote consistency across the organization. Coordinate recommendations for improvements to process, procedures, development and implementation of workflow/process modifications, manage and investigate performance improvement needs across the division. Responsible for monitoring and evaluating training techniques and materials. Owns preparation of various reports on skill assessment, training participation and other related topics

Requirements

• 2 + years of Employee Benefits experience
• Employee Benefits Underwriting experience required
• Minimum of 1 year of experience with formal training which may include: mentoring, coaching, leading Team Huddles and/or formal training sessions virtually or onsite
• Working familiarity with MS Office Required (Word, Excel & PowerPoint)
• Readily able to build successful and productive business relationships
• Demonstrated capacity to professionally communicate in a written and verbal format
• Ability to influence and drive successful business outcomes
• Ability to communicate effectively with internal customers about requests, project progress and learning achievement of trainees
• Strong sense of organization, planning and ability to drive project deadlines to successful completion
• Ability to design, develop, accurately edit and update training materials
• Proven ability to multi-task
• Self- starter with a positive customer-centric service approach
• Team player with effective interpersonal skills
• Readily able to flex resources and focus in order to handle a fast-paced environment with shifting priorities
• Desire to seek continual personal development and skill enhancement
• Fosters an inclusive/collaborative learning environment where individual differences are valued

Nice To Haves

• Bachelor's Degree preferred or equivalent experience
• Exposure to Articulate360 and Camtasia is a plus!
• Technical exposure to Case Management, FUSION, PRISM and Promise is preferred
• Proactively works with assigned area to develop programs and training to support business goals
• Familiarity with change management, critical-thinking and root cause problem solving is a plus!

Responsibilities

• Coordinate with Underwriting Partners to create detailed and effective functional training on applicable processes, procedures, policies and/or core system applications to new hires and existing staff members while using a combination of adult learning delivery methodologies and distance learning technologies.
• Effectively executing learning strategies and collaborating with Front Line Managers and mentors
• Ensuring effective coordination and execution of the structured programs that support various learning initiatives
• Partnering with internal business partners to provide creative solutions to close performance gaps
• Leading the implementation of learning programs and other projects that support business initiatives
• Focus on continuous improvement of the learning programs
• Stay current with adult learning approaches and shows the ability to adapt to technology changes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees