Learning Architect - Consumer Banking

Citizens • New York, NY

20d • Hybrid

About The Position

As a Learning Architect, you will help lead and shape the strategic evolution of
the bank’s enterprise learning function by creating adaptive, future-focused
learning strategies that align with business goals and emerging trends like
generative AI. You will champion skills-based talent development, inclusive and
innovative culture-building, and the design of scalable, hyper-personalized
learning solutions. Leveraging data, systems thinking, and emerging
technologies—including generative AI—you will serve as a key advisor and partner
in guiding strategic planning, optimizing learning experiences, and ensuring the
seamless integration with an offshore managed service model to provide
state-of-the-art learning solutions for all colleagues.

To thrive as a colleague at Citizens, candidates must demonstrate a strong
customer-centric mindset, exhibit persistence and resilience in the face of
challenges, and embrace continuous learning to adapt and grow in a dynamic
environment.

Requirements

• Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations.
• Expertise in driving organizational change and achieving tangible business outcomes.
• Proficiency in leveraging data and analytics to assess learning impact.
• Experience with AI-enabled learning platforms, learning analytics, and digital capability building.
• Strategic thinker that is able to align learning initiatives with business objectives and emerging trends.
• Experience influencing C-suite and senior stakeholders on learning strategy.
• Strong ability to manage key business stakeholders and collaborative across HR functions.
• Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies.
• Strategic Learning Design: Ability to develop and execute learning strategies that align with business goals and drive enterprise transformation.
• AI and Digital Capability: Proficiency in leveraging AI-enabled learning platforms and emerging technologies to create adaptive learning experiences.
• Data Analytics: Competence in using data and predictive analytics to measure, optimize, and communicate the impact of learning initiatives.
• Organizational Change Leadership: Experience in leading change management efforts and achieving business outcomes through learning solutions.
• Learning Ecosystem Integration: Skill in building and integrating complex learning ecosystems, including platforms, talent marketplaces, and digital curation tools.
• Consulting and Stakeholder Management: Strong influencing, consulting, and contracting skills to support business leaders and collaborate across HR and Talent functions.
• Knowledge of Adult Learning and Future-of-Work Trends: Deep understanding of adult learning theories, future skills forecasting, and advanced learning technologies.
• Collaboration and Communication: Excellent ability to work with senior stakeholders, manage partnerships, and align learning initiatives with enterprise objectives.

Nice To Haves

• Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred.

Responsibilities

• Strategic Leadership: Develop and execute a future-focused learning strategy in alignment with assigned businesses’ goals and objectives to drive enterprise capability building and workforce transformation.
• AI & Digital Transformation: Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities.
• Data-Driven Insights: Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact.
• Learning Ecosystem Design: Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences.
• Change & Stakeholder Management: Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives.
• Collaborative Planning: Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization.
• Business Partnering: Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model.
• Relationship Management: Collaborate with the bank’s learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level