Learning and Evaluation Manager

ESL All Companies • Rochester, NY

12h • $100,921 - $127,228 • Hybrid

About The Position

The Learning and Evaluation Manager will guide the Community Impact teams efforts to systematically learn from our work—what’s effective, what’s not, and why—and apply those insights to refine strategy, strengthen grantee partnerships, grantmaking, and deepen community impact. This role is both strategic and operational: part evaluator, part facilitator, and part organizational change agent. In addition to driving learning and evaluation, the role will oversee internal systems and processes that ensure learning is embedded into day-to-day operations and decision-making.

Requirements

• Bachelor's degree in Business, Psychology, Social Work, Statistics, Data Science, Sociology, Political Science, Public Administration, Business Analytics, or a related field required
• In addition, minimum of 5 years of directly related experience with having access to, evaluating, and presenting on data
• Familiarity and/or Proficiency in; Excel, Google Sheets, Power BI, Tableau or other related spreadsheet and/or analytics platforms
• Strong facilitation and communication skills, especially with diverse audiences and sectors
• Ability to understand and synthesize data and qualitative insights into compelling narratives
• Demonstrated experience overseeing or implementing internal systems for impact tracking, knowledge management, or operational improvement
• Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

Nice To Haves

• Master's degree/MBA or Bachelor's degree in Research, Business Analytics, Data Science, Public Administration preferred
• Experience managing data systems, surveys, and/or working with external evaluation partners like CGR, ACT Rochester, Children’s Institute etc
• Understanding participatory evaluation practices
• Knowledge of the Greater Rochester region and its community ecosystem
• Background in philanthropy, nonprofit strategy, or systems change work

Responsibilities

• Operational Oversight Maintain and Manage systems, workflows, and tools to support internal learning processes and data use Ensure alignment between learning goals and day-to-day operations, including knowledge management and impact reporting
• Learning and Evaluation Design and lead a learning and evaluation strategy aligned with the Community Impact Framework, values, and priority areas Develop infrastructure to assess the effectiveness of grantmaking, partnerships, and community investments Identify key questions we should be asking about our grantmaking and help structure ways to answer them (quantitatively and qualitatively) Translate learning into clear, actionable recommendations for staff, grantees, and partners Partner with staff to embed reflection and continuous improvement into grant reviews, RFP creation/evaluation
• Reporting and Communications Prepare impact reports, learning briefs, and presentations for staff, board, and community stakeholders Collaborate with the Community Impact Managers and Marketing Team to share insights Ensure data and stories are collected ethically and reflect community voice Provide tools, training, and guidance on outcome measurement and storytelling for grantees
• Strategic Alignment Liaise between the Community Impact and Purpose/Product teams to ensure alignment of goals and strategies Collaborate with credit union leaders to identify shared metrics and outcomes that connect product innovation, community investment, and philanthropic impact Translate community insights and evaluation findings from grantmaking into actionable learnings that inform ESL product development and financial wellness strategies Partner with internal teams to co-design initiatives or projects that leverage both philanthropic and business capabilities to address community needs

Benefits

• ESL offers a competitive benefits package which focuses on providing a work life balance for all employees.
• Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
• In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees