Director of Learning and Evaluation

COALITION FOR RESPONSIBLE COMMUNITY DEVELOPMENT•Los Angeles, CA

9d•$90,000 - $110,000

About The Position

The Director of Learning and Evaluation (Director of L&E) serves as the lead administrator to provide vision and strategy for all data management activities. The director is a key member of the CRCD director level leadership team. The director will report directly to the Chief Operations Officer (COO) and play a critical leadership role with CRCD, leading the development of a data strategy to support programs, ensuring alignment with CRCD’s vision, programmatic goals, and long-term objectives for systems change. The director will establish data policies and standards throughout organization and enforce data reporting requirements. As a key team member of the agency directors, this role will be overseeing and reporting data metrics to executives, responsible for all agency information/data management budgeting and initiatives. All data required for the agency impact reports, studies, and newsletters will be led by the director, with the support from program directors and the director of marketing and communication. Other functions of the role include: Craft, refine, and operationalize a data strategy, developing capabilities and internal policies in the following areas: data collection, data stewardship and governance, data security, data validation and analysis, and data sharing. Shore up systems to ensure that client and organizational confidentiality are protected, and data is consistently available, reliable, accessible, and secure. Create and support a high performing culture of learning aligned with CRCD mission, vision, and core values. Serve as a strong data ambassador and organizational leader, amplifying the importance of data and the role it plays in expanding CRCD’s services and impact. Ensuring the collection and information gathering is centralized in a physical and virtual based kiosk system. The director is responsible for overseeing a diverse team of data experts, comprising data analysts, database administrators, data and reporting manager, and associate director of learning and evaluation. The director will provide guidance for the management, quality assurance, and compliance of all internal and external data reporting platforms. Working with the director of marketing and communications, the director will oversee the inventory of all unstructured data materials, determining its format, security, ownership, and quality. Unstructured data includes social media, emails, external data sharing, and employee performance information.

Requirements

2+ years of progressive team management experience in data strategy, optimization, analysis, evaluation, and/or technology
A minimum of 2 years of experience in a senior programmatic management role, as well as direct service experience serving youth and families.
A decision-making style that encourages collaboration and consensus while also driving toward clarity and solutions.
Strong staff management experience required, with the ability and interest to work closely with staff members to set and achieve individual and team goals.
Superior communication skills, both oral and written, ability to work effectively with people at all levels of the organization to create buy-in and sense of teamwork
Experience in establishing strategic partnerships that result in collective impact.
Proven experience as senior leadership, High Performing Director, or relevant role
Working knowledge of data analysis and performance/operation metrics
Working knowledge of IT/Business infrastructure and MS Office
Working knowledge of workforce development and education programs
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Aptitude in decision-making and problem-solving
BSc/BA in data science, statistics, evaluation, or relevant field; MSc/MA is a plus.

Responsibilities

Advise the C-SUITE team and other senior management on opportunities and gaps in current data evaluation needs and related technological capabilities and recommend plans for growth through the adoption of new methodologies and technologies.
Oversee the design, integration, and staging of data warehouses and date inventories.
Identifies emerging methods and technologies related to data/information management and analysis.
Ensures that appropriate audit controls exist for data that serves as source material for reporting.
Present and promote the work of CRCD, serving as the public face and representative of the organization to the data community.
Develop processes to ensure client and case data is uniformly collected across multiple locations with nuanced environmental factors.
Ensures that research, data, and user input drives the design and implementation of all programs and services.
Determine key indicators of success and leads the collection and dissemination of program information to ensure we are meeting our organization wide goals.
Lead the research and development of CRCD annual report.
Lead the planning and development of CRCD’s internal capacity for agency and program evaluation.
Oversee data that leads and support strategic partnerships to advance the mission of CRCD and the impact the organization has on the community.
Serve as the main point of contact for all external stakeholders inquiring about data and evaluation.
Develop processes and protocols to streamline the agency’s intake and assessment process and staff.