Learning and Development Supervisor (Internal Only)

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Oversees and implements employee and leadership training company wide. Responsible for assessing and prioritizing departmental training needs, assisting in contracting with service providers and/or providing training opportunities. Responsible to design, coordinate and administer comprehensive employee development programs. Maintain awareness of state-of-the-art training material available. Research external training resources and make recommendations for appropriate training - internal or external. Primary responsibility for the development and implementation of New Employee Orientation program. Analyze content and structure, make suggestions for enhancement, and assign instructors for segments. Develop appropriate policies and procedures for the organizational development and training function. Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees. Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives Oversee department trainers and develop customized training and department specific initiatives utilizing secret shops and survey results in collaboration with Guest Satisfaction. Learn and embody company culture while ensuring it is embedded in everything, we do to develop team members and leaders. Build training on short notice related to new process and product roll _outs or changes. Constantly evaluating ways to improve onboarding, training, and development process. Measure and evaluate the effectiveness of trainings to ensure they are hitting objectives Provide guidance to team members and coaches on their personal and professional development Work with the team to manage training room scheduling property-wide, provide upkeep of training rooms, supplies, cleanliness, and/or report damage, and communicate with IT to install updates to software in computer labs. Oversees our Learning Management Systems (LMS), suggests new ideas, methods and/or modules. Work nights, weekends and holidays as required. Performs other duties as assigned.

Requirements

Exceptional guest service skills required.
At least two years in related experience in training and/or teaching, training and/or facilitation; or an equivalent combination of education and experience.
Basic human resources experience and/or education required.
Basic knowledge in training techniques, adult learning and on-line training programs strongly preferred.
Ability to maintain effective working relationships with all levels of the organization and outside business contacts.
Exceptional facilitation and leadership skills with being customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Advanced skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
Ability to prepare reports, correspondence, charts, forms and other information and instructions.
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency.

Responsibilities

Oversees and implements employee and leadership training company wide.
Responsible for assessing and prioritizing departmental training needs, assisting in contracting with service providers and/or providing training opportunities.
Responsible to design, coordinate and administer comprehensive employee development programs.
Maintain awareness of state-of-the-art training material available.
Research external training resources and make recommendations for appropriate training - internal or external.
Primary responsibility for the development and implementation of New Employee Orientation program.
Analyze content and structure, make suggestions for enhancement, and assign instructors for segments.
Develop appropriate policies and procedures for the organizational development and training function.
Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives
Oversee department trainers and develop customized training and department specific initiatives utilizing secret shops and survey results in collaboration with Guest Satisfaction.
Learn and embody company culture while ensuring it is embedded in everything, we do to develop team members and leaders.
Build training on short notice related to new process and product roll _outs or changes.
Constantly evaluating ways to improve onboarding, training, and development process.
Measure and evaluate the effectiveness of trainings to ensure they are hitting objectives
Provide guidance to team members and coaches on their personal and professional development
Work with the team to manage training room scheduling property-wide, provide upkeep of training rooms, supplies, cleanliness, and/or report damage, and communicate with IT to install updates to software in computer labs.
Oversees our Learning Management Systems (LMS), suggests new ideas, methods and/or modules.
Work nights, weekends and holidays as required.
Performs other duties as assigned.