Learning and Development Specialist

Headlight • Washington, DC

34d • $60,000 - $75,000

About The Position

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

Our Pillars
Make things easier.
Forge genuine connections.
Elevate the standard.

Requirements

• 3+ years of experience in learning & development, training, enablement, or a related role with demonstrated ownership of programs or initiatives.
• Proven experience designing, facilitating, and iterating on live, virtual, or blended learning experiences for diverse audiences.
• Strong content development skills, with experience creating and maintaining practical training resources (e.g., guides, job aids, recordings, LMS courses).
• Familiarity with Learning Management Systems (LMS) and proficiency with Microsoft Office tools, especially Teams and Outlook.
• Strong organizational, time management, prioritization, and decision-making skills, with the ability to juggle multiple projects and wear different hats in a fast-paced environment.
• Excellent facilitation, communication, and stakeholder partnership skills, with a consultative, service-oriented mindset.
• Solid understanding of adult learning principles and instructional best practices, with the ability to apply them pragmatically.
• Comfortable learning new systems and tools and explaining them clearly to diverse audiences.

Nice To Haves

• Experience supporting or training users on clinical systems or EHRs (e.g., NextGen, Epic, athenahealth).
• Experience working in healthcare, behavioral health, technology, or other regulated or fast-paced environments.
• Familiarity with content development and instructional tools (e.g., Articulate Rise or Storyline, Canva, Camtasia, Snagit).
• Experience using data, feedback, or metrics to evaluate and improve training effectiveness.
• Experience leveraging AI-powered tools to accelerate content development, documentation, or iteration.

Responsibilities

• Own and continuously improve clinician and employee onboarding and enablement programs, ensuring they are effective, scalable, and aligned to clinical and business needs.
• Design, facilitate, and iterate on high-quality virtual and blended learning experiences for clinical and non-clinical audiences, applying adult learning best practices.
• Develop, maintain, and update training content and resources (e.g., guides, job aids, recordings, and LMS courses) to support evolving systems, workflows, and learner needs.
• Serve as a subject-matter expert for clinical systems and internal tools (including the EHR), providing advanced training, office hours, and consultative support to drive proficiency and adoption.
• Partner with clinicians, subject matter experts, and cross-functional stakeholders to identify learning needs, co-create training solutions, and prioritize initiatives based on impact.
• Administer and optimize the Learning Management System (LMS), including course structure, reporting, and learner experience, using data and feedback to inform continuous improvement.
• Support the operational and administrative aspects of Learning & Development, including scheduling and coordinating trainings, managing calendars and communications, and responding to learner questions and requests.
• Manage multiple initiatives and stakeholders independently in a fast-paced environment, exercising sound judgment, ownership, and accountability.
• Other duties as assigned.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed