Learning and Development Specialist

The Centers•Cleveland, OH

3d•Onsite

About The Position

The Learning and Development Specialist plays a critical role in building organizational capability and supporting workforce development at The Centers. This position is responsible for facilitating training sessions, managing learning systems, developing content, and supporting strategic L&D initiatives that advance the organization's mission and cultural values. Reporting to the Learning and Development Manager, the L&D Specialist ensures that team members across all service areas have access to high-quality training, development resources, and compliance education that enables them to reach their full potential in serving our community. Essential Duties and Responsibilities Facilitate and Support Training Sessions Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, etc.) as needed Facilitate leadership and staff development sessions with engaging, learner-centered approaches Provide general program support for training initiatives across all service areas Adapt facilitation style to diverse audiences and learning needs Manage Learning Systems and Administrative Processes Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting Maintain accurate training records and generate compliance reports for leadership Prepare training materials and ensure quality and accessibility of all learning resources Coordinate training logistics including scheduling, room reservations, invitations, meals, and technology setup Monitor learner progress and follow up on completion requirements Develop and Maintain Learning Content Create and update courses, training materials, and e-learning modules in Relias LMS Adapt existing content to meet evolving organizational needs and compliance requirements Collaborate with subject matter experts to ensure content accuracy and relevance Design engaging learning experiences that support diverse learning styles Ensure all content aligns with The Centers' culture and values Support L&D Projects and Initiatives Assist with implementation of organizational learning priorities and cultural initiatives Collaborate with the L&D Manager on project-based work to enhance workforce development Support the rollout of new learning programs and organizational development efforts Contribute to continuous improvement of L&D processes and systems Participate in cross-functional teams to advance organizational goals Other Non-Essential Duties and Responsibilities Support organizational events and initiatives that promote learning and development Assist with onboarding and orientation program improvements Participate in professional development activities to stay current with L&D best practices Other duties as assigned

Requirements

Bachelor's degree in Human Resources, Education, Organizational Development, Instructional Design, or related field required
Minimum 2-3 years of experience in training delivery, instructional design, or learning and development
Experience with learning management systems (LMS), preferably Relias
Demonstrated experience facilitating training for diverse audiences
Experience developing e-learning content and training materials
Strong facilitation and presentation skills with ability to engage diverse learners
Proficiency with learning management systems, e-learning authoring tools, and Microsoft Office Suite
Excellent organizational skills with attention to detail and ability to manage multiple priorities
Strong written and verbal communication skills
Ability to work independently and collaboratively as part of a team
Customer service orientation with problem-solving mindset
Cultural competence and commitment to diversity, equity, and inclusion
Understanding of adult learning principles and instructional design methodologies
Project management skills and ability to meet deadlines
Commitment to The Centers' mission and values

Nice To Haves

Experience in healthcare, social services, or nonprofit organizations preferred
May substitute additional experience for degree

Responsibilities

Deliver assigned trainings including new hire orientation and other organizational programs (e.g., BLS, QPR, etc.) as needed
Facilitate leadership and staff development sessions with engaging, learner-centered approaches
Provide general program support for training initiatives across all service areas
Adapt facilitation style to diverse audiences and learning needs
Serve as the primary point of contact for Relias LMS tasks, including enrollments, troubleshooting, and reporting
Maintain accurate training records and generate compliance reports for leadership
Prepare training materials and ensure quality and accessibility of all learning resources
Coordinate training logistics including scheduling, room reservations, invitations, meals, and technology setup
Monitor learner progress and follow up on completion requirements
Create and update courses, training materials, and e-learning modules in Relias LMS
Adapt existing content to meet evolving organizational needs and compliance requirements
Collaborate with subject matter experts to ensure content accuracy and relevance
Design engaging learning experiences that support diverse learning styles
Ensure all content aligns with The Centers' culture and values
Assist with implementation of organizational learning priorities and cultural initiatives
Collaborate with the L&D Manager on project-based work to enhance workforce development
Support the rollout of new learning programs and organizational development efforts
Contribute to continuous improvement of L&D processes and systems
Participate in cross-functional teams to advance organizational goals
Support organizational events and initiatives that promote learning and development
Assist with onboarding and orientation program improvements
Participate in professional development activities to stay current with L&D best practices
Other duties as assigned