Learning and Development Specialist

Benecard Services Inc.•Bonita Springs, FL

About The Position

Under the direction of the Sr Training Manager, the Learning and Development Specialist primary responsibility will be to train department classes, assist with corporate training, onboarding and act as a back-up for the Corporate Trainer. The Learning and Development Specialist will also be responsible for maintaining documentation, updating training materials and manuals as needed, updating SharePoint, developing the weekly training document, new hire onboardings, QA and other employee training as needed.

Requirements

Must have high school diploma or equivalent.
Experience working in customer service or healthcare environment preferred.
Flexibility to work overtime as needed.
Must be process oriented
Ability to work in a team environment.
Knowledge of Microsoft Outlook, Excel and Word is required.
Excellent written and oral communication skills are required.
Ability to work and make decisions in a fast-paced environment.
Demonstrated ability to multi-task.
Proven track record of reliability.

Nice To Haves

Experience working in customer service or healthcare environment preferred.

Responsibilities

Stay current with new policies and procedures.
Maintain strong working relationships with co-workers and managers in support of a cohesive team environment.
Navigate multiple systems across dual screens.
Maintain a high level of quality in written communication.
Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficiencies.
Bring new ideas forward to improve training processes.
Participate in departmental meetings and discussion to assist in developing training programs and materials.
Treat others with dignity and respect and demonstrate empathy on a regular basis, especially during difficult situations.
Other duties as assigned.