Learning and Development Representative

First City Credit Union•Altadena, CA

13d

About The Position

The Learning and Development Representative will assume , but not be limited to , the following responsibilities: Conducts new employee onboarding sessions, including use of computers and software applications . Assists in designing training manuals and related materials, training classes, and training procedures. Assists with the facilitation of training sessions and developmental programs to help credit union personnel become proficient and knowledgeable. Tracks the progress of employee training through routine tests, observation , and feedback from leaders. Assists with creating relevant surveys that help evaluate the effectiveness of training. Gathers and monitors participants' feedback while evaluating the effectiveness of training format and content Maintain and manage the Learning Management System (LMS). The successful candidate will possess the following education, knowledge and skillsets : Two-year college degree, or completion of a specialized certification preferred. One to two years of related experience in an organizational development, training, or teaching environment. One to two years of experience in the finance industry, especially in the areas of branch operations, member service, and sales. Excellent communications skills with demonstrated ability to correspond with all levels of staff, members, and general public . Knowledge of training systems, methods, and resources including Computer Based Training, eLearning, classroom training, self-study, and small/large group training. We provide competitive compensation and benefits package that includes: Health, dental, and vision plans 401(k) plan Life insurance Paid Time Off (PTO) Plan Paid holidays Tuition Reimbursement EOE

Requirements

Two-year college degree, or completion of a specialized certification preferred
One to two years of related experience in an organizational development, training, or teaching environment
One to two years of experience in the finance industry, especially in the areas of branch operations, member service, and sales
Excellent communications skills with demonstrated ability to correspond with all levels of staff, members, and general public
Knowledge of training systems, methods, and resources including Computer Based Training, eLearning, classroom training, self-study, and small/large group training

Responsibilities

Conducts new employee onboarding sessions, including use of computers and software applications
Assists in designing training manuals and related materials, training classes, and training procedures
Assists with the facilitation of training sessions and developmental programs to help credit union personnel become proficient and knowledgeable
Tracks the progress of employee training through routine tests, observation , and feedback from leaders
Assists with creating relevant surveys that help evaluate the effectiveness of training
Gathers and monitors participants' feedback while evaluating the effectiveness of training format and content
Maintain and manage the Learning Management System (LMS)