Leadership Coaching & Training Specialist

Qualfon • Harlingen, TX

16d

About The Position

The Leadership Coaching & Training Specialist will be responsible for developing leadership coaching skills, ensuring proficiency in client processes, and facilitating the onboarding of new leaders. This role will focus on empowering leaders to foster team growth, navigate organizational processes, and create a culture of accountability and performance excellence. The ideal candidate will have strong experience in leadership coaching, a deep understanding of corporate processes, and a passion for mentoring and onboarding new leaders. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Requirements

• Successful completion of client training within 60 days of entry in role.
• 2 or more years’ experience in a call center supervisory role
• Proven experience in leadership coaching or similar coaching and development capacity
• Strong understanding of Qualfon and client specific processes
• Excellent communication and interpersonal skills
• Ability to inspire and develop leadership talent at all levels of the organization

Responsibilities

• Leadership Coaching: Develop and implement coaching programs that enhance the leadership capabilities of both new and existing leaders. Provide personalized coaching to help leaders improve their performance, decision-making, and team management skills.
• Process Proficiency: Ensure leaders are well-versed in client processes, tools, and systems. Conduct regular training and workshops to improve operational efficiency and process adherence within leadership teams.
• Onboarding: Lead the onboarding process for new leaders, ensuring a smooth transition into their roles. This includes helping them understand company culture, expectations, key performance metrics, and available resources.
• Mentorship: Serve as a mentor for leaders, providing guidance on career growth, leadership challenges, and strategic thinking.
• Performance Development: Assess leaders’ current performance levels and identify areas for improvement. Work with them to set personal and professional goals and provide actionable feedback to drive success
• Training Facilitation: Design and facilitate workshops, training sessions, and development programs focused on leadership growth, conflict resolution, and team management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees