Leader, Freight Payment Systems

Restoration Hardware

14h

About The Position

RH is seeking a Leader, Freight Payment Systems to own and elevate the performance of our global freight payment ecosystem. This role sits at the intersection of logistics execution, systems, and analytics, bringing structure, accountability, and continuous improvement to a highly visible, business-critical function. Serving as a key liaison between front-end operations and back-end financial and analytical teams, this leader ensures accuracy, alignment and scalability across RH’s global carrier network, strengthening data integrity, financial controls, and operational performance.

Requirements

• 3+ years of experience in freight audit and payment, logistics, transportation, supply chain, or a related operational environment.
• Bachelor's degree, preferred
• Prioritize effectively, balancing operational urgency with strategic, continuous improvement initiatives
• Excellent written and verbal communication skills, with the ability to engage internal partners and external vendors
• Demonstrates an analytical mindset with a bias toward root-cause problem solving and data-informed decision making
• Strong proficiency in Microsoft Excel required; SQL or similar database experience a plus
• Familiarity with freight payment systems, accounts payable operations, and transportation management platforms (e.g., InforNexus, e2open) preferred
• Work in a professional office environment with prolonged periods of sitting, standing, and computer use
• Communicate effectively through verbal, written, and digital channels
• Frequently view computer screens and data for extended periods for analysis, reporting, and system review
• Occasional movement within office or operational environments as needed to support team collaboration or business needs
• Occasional travel, if required, to support system implementations, vendor engagement, or team development activities

Responsibilities

• Lead the end-to-end performance of RH’s global freight payment ecosystem, ensuring accurate, timely payment and clear accountability across carriers, systems, and service providers
• Serve as the primary liaison for carrier billing and freight payment partners, owning exception resolution, carrier onboarding, billing validation, and continuous improvement in accuracy and cycle time
• Monitor system performance and lead KPI reviews, identifying trends, risks, and optimization opportunities while holding audit and payment providers accountable to service-level commitments
• Act as the subject matter expert for transportation operations and freight payment data, translating operational activity into precise system configuration, invoice logic, and business rules
• Leverage shipment and invoice data to resolve complex payment scenarios, support analytics initiatives, and ensure data integrity across logistics execution, finance, and analytical teams
• Lead freight payment system enhancements and transformations, contributing operational expertise as the business evolves and expands globally
• Lead, coach, and develop a team of Freight Payment Coordinators, driving performance through clear expectations, ongoing feedback, and continuous process improvement across all transportation modes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level