Lead

Areas USA, Inc•Ocoee, FL

About The Position

The Lead contributes to the restaurant’s success by assisting the Unit General Manager and or the Restaurant/Retail Manager in executing store sales and operational goals. This job assists and supervises a team to create and maintain a good experience for our guests and shift members. The Lead is responsible for modeling and acting in accordance with Areas USA’s high standards and guiding principles in absence of the Concept Manager or Assistant Manager.

Requirements

One to two years of employment in a related position.
Minimum High School Diploma, some College preferred
Knowledge of the Restaurant environment.
Exceptional sales and operational skills in a guest service environment.
Strong communication and interpersonal skills.
Team-building and strong problem-solving skills.
Ability to use discretion in providing direction to others.
Ability to work in a fast-paced, team environment.
Ability to develop and maintain effective working relationships.
Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceeds guest expectations.
Ability to communicate and execute management directives.
May require knowledge of computer equipment or other technical devices or broad knowledge in several operational areas.

Responsibilities

Models a “guest comes first” attitude, delivers excellent guest service, and supervises shift employees to ensure they are delivering excellent guest service.
Constantly reviews store environment to identify problems, concerns, and opportunities for improvement, to provide coaching and direction to the shift, to achieve sales and operational goals.
Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
Assist with the training of new associates during shift creating a positive and productive working environment.
Execute Operational Excellence to achieve company objectives in terms of service, quality, appearance, sanitation and cleanliness of all areas of the store.
Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift or team.
Communicates to management on any recommendations for improvement
Execute Brilliant at the Basics GUEST program to company standards.
Perform special projects and other responsibilities as assigned.