Lead Wraparound Coach/Trainer

VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA•Lafayette, LA

About The Position

The Wraparound Lead Coach provides day-to-day skill development for Wraparound Supervisors/Coaches and Facilitators. This role provides leadership, coaching, and oversight to ensure high-fidelity implementation of the Wraparound model for children and youth with serious emotional and behavioral needs. The Wraparound Lead Coach supports and develops Wraparound staff through training, field-based coaching, and performance monitoring while ensuring compliance with Louisiana Department of Health (LDH) Medicaid requirements, Magellan standards, and VOASCLA policies. This position reports to the Wraparound Program Director.

Requirements

Master’s degree from accredited university or college in human services, social or behavioral science required.
Three (3+) years of experience in the human services field required, preferably with different systems, including school, behavioral health, child welfare, juvenile justice, health, and delinquency population.
Maintain a valid Louisiana driver’s license.

Nice To Haves

Prior experience providing coaching, training or supervision preferred.
Experience with wraparound services, Medicaid-funded programs, or behavioral health systems preferred.

Responsibilities

Provide ongoing coaching, mentoring, and technical assistance to wraparound staff to support fidelity to the wraparound model.
Coach wraparound facilitators in core wraparound competencies.
Create training plans to assist with performance enhancement.
Conduct individual and group coaching sessions, case consultations, and field observations.
Use wraparound fidelity tools to guide coaching and quality improvement efforts.
Support onboarding and training of new staff on wraparound philosophy, documentation standards, and Medicaid requirements.
Collaborate with leadership on performance management, professional development, and corrective action plans.
Participate in internal audits, LDH or Magellan reviews/audits and quality assurance.
Provide guidance and feedback to address documentation or service delivery deficiencies.
Participate in staff meetings, interagency collaboration, state trainings.
Assist with development and implementation of quality improvement initiatives.
Support program leadership in maintaining compliance, service quality, and positive youth and family outcomes.
Serve as a subject-matter resource for Wraparound best practices.
Provide guidance and coaching to staff on managing high-risk situations and crisis planning.
Support staff in effective collaboration with families, schools, child welfare, juvenile justice, and other child-serving systems.
Maintain confidentiality as it pertains to all aspects of clients’ care, staff, and Volunteers of America.
Participate in training and development activities as required.
Report any acts, incidents or conditions that reflect the possibility of inappropriate participant-to-participant or staff-to-participant relationships.
Report any use of physical force and all unusual incidents per VOASCLA policy and state guidelines.
Perform other duties as assigned.
Complete and maintain CANS certification.
Strong organizational skills and attention to detail.