Lead Wheelchair Escort - OSU Wexner Medical Center - $19/hour

Towne Park • Columbus, OH

9h • $19 • Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . The Lead Wheelchair Escort is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. The Wheelchair Escort is also responsible for transfer and transporting all patients from outside the facility to a designated location within the facility wheelchair as well as assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure. Under the direction of the Account Manager or Associate Manager, the Lead Wheelchair Escort has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on site. Lead Wheelchair Escort - OSU Wexner Medical Center Starting Pay $19 per hour Supervisory experience preferred Mon - Fri, 7am to 3pm SUMMARY The Lead Wheelchair Escort is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all patients during their entire stay. The Wheelchair Escort is also responsible for transfer and transporting all patients from outside the facility to a designated location within the facility wheelchair as well as assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure. Under the direction of the Account Manager or Associate Manager, the Lead Wheelchair Escort has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on site.

Requirements

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Work Experience: Must have experience leading a team of 15 or more individuals
• One to three months related experience and/or training; OR equivalent combination of education and experience without High school diploma or GED
• Knowledge of principles and processes for providing customers and personal services
• Ability to read and write standard English language
• Ability to multitask
• Ability to prioritize tasks and remain calm in stressful situations
• Ability to de-escalate and remain calm in stressful situations
• Ability to work independently
• Ability to perform general typing and and/or basic computer skills
• Ability to remain calm and composed under pressure
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
• Attention to detail and consistent adherence to safety protocols

Nice To Haves

• Supervisory experience preferred

Responsibilities

• Maintain pleasant, friendly and professional demeanor with all patients, location staff and co-workers. Acknowledge and greet patients within 30 seconds while maintaining a professional and friendly demeanor. Use patient last name when appropriate. Explain all procedures to the patient prior to beginning transfer.
• Manage and respond timely to all pick up or discharge orders. Collect transport equipment and return it to the appropriate storage area. Responsible for doing “wipe downs” of equipment (i.e. wheelchair) after each use with appropriate cleaning supplies. Ensure patient comfort, safety and privacy at all times.
• Communicate patient needs to clinical staff upon arrival to the designated area. Communicate patient arrival and/or departure to appropriate clinical staff. Must perform a physical handoff with receiving clinical staff. Ensure that patients are not left unattended while in the care of the escort. Utilize proper safe patient handling techniques.
• Escort visitors as needed between departments; provide way finding services as needed. Demonstrate proper use of the patient escort tracking system/log sheets. Be familiar with hospital emergency codes and procedures in accordance with JCAHO standards. Maintain accuracy and composure while under pressure.
• Appropriately use salutation of the day. Use Towne Park proper phone etiquette. Post up in appropriate areas when not completing tasks. Knowledge of all meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Conduct an effective and efficient room presentation.
• Assist with the delivery and pick up of items to guest rooms. Open all car and location doors for all guests. Assure all guests and luggage are safely transported to/from assigned destinations. Continually monitor and maintain cleanliness and order of guest services area. Protect guest confidentiality in accordance with HIPPA requirements.
• As a dedicated Lead, you will oversee and regulate wheelchair escort control in accordance with Towne Health and client policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED