Lead Valet Attendant

Nisqually Red Wind Casino•Olympia, WA

12d•$21

About The Position

Position Objective: Provide leadership and effective communication to Valet Team Members to ensure delivery of safe, consistent operations and friendly guest service. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating Incredible Experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

Requirements

High school diploma or GED certificate.
Clear understanding of basic traffic and driver safety.
Excellent Guest Service.
6 months of Valet Attendant experience.
Ability to drive standard and automatic vehicles.
Provide a Driving Abstract
Must have a valid Driver License and Driver’s abstract must not contain any disqualifying events per the NRWC Safe Driver Policy
Basic Math and problem solving skills
Ability to pass NRWC pre-employment testing.
Ability to work all shifts including weekends and holidays.
Ability to obtain a Class II gaming license.
Ability to continuously stand and/or run for the duration of a shift.
Ability to work outside, exposed to the elements in a hot or cold environment, in temperatures in excess of 100 degrees or below 32 degrees.

Nice To Haves

6 month’s previous supervisory experience.

Responsibilities

Provide the highest level of front-door guest service upon guest arrival (smile, open vehicle door, introductions).
Create weekly/monthly Team Member schedules.
Perform annual team member evaluations and coach on future goals.
Keep close track of all Valet department inventory, including valet ticket inventory.
Maintain daily shift report for all shifts.
Ensure team members are up to date on required trainings in a timely manner.
Perform weekly department huddles.
Track and monitor TM performance/disciplinary action.
Responsible for responding promptly and courteously to team member and guest requests or problems in a timely manner, keeping in accordance with department and Casino guest service standards.
Count and confirm daily team member cash and reports tip slips on a daily basis.
Ensure safe vehicle handling operations in parking and retrieving guest vehicles.
Provide guidance and leadership of all Valet Attendants.
Fully inspect (and ensure inspection of) all vehicles upon arrival, notating the claim ticket with any present damage
Ensure neat and orderly fashion of all shift reporting documentation and completion of daily end of shift paperwork.
Ensure the departments use of guest name.
Ensure safe and proper handling of guest’s keys.
Be aware of and report any safety concerns to the Department Director and Risk & Compliance Manager.
Ensure proper protocol (as outlined in the department manual) in reporting of all guest vehicle damage.
Ensure the department’s proper safekeeping of guest’s keys and vehicle.
Provide, promote and encourage a high degree of safety, teamwork and guest service within the valet department.
Ensure compliance with all Casino and department policies and procedures as outlined in company internal controls and the Valet Department Manual.
Review and approve work schedules to ensure adequate coverage during hours of operation.
Maintain department logs and consistent communication with Department Manager and Risk & Compliance Manager.
Educate guests on any specials, promotions and other happenings within the Casino.
Perform other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
FREE uniform dry cleaning services
$1 per hour shift differential
Paid Time Off & Paid Holidays
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellbeing Reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts