Lead Tour Representative

Allen Marine Inc•Sitka, AK

15d

About The Position

The position works with cruise line shore excursion staff, motor coach dispatchers and driver/guides, vessel crew, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines.

Requirements

Must present a professional and friendly attitude while working in a fast-paced environment.
Must be clean, well-groomed, courteous, honest, punctual, and most important, reliable.
Must feel comfortable approaching and speaking to people you don’t know.
Must feel comfortable directing and speaking to large crowds.
Ability to prioritize and handle various time-sensitive tasks while maintaining great attention to detail.
Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
Ability to generate a multitude of cooperative relationships with co-workers as well as representatives of other companies involved with AMT.
Must be drug-free (pre-employment 4-panel drug screening and testing for cause is mandatory).
Project professional and polished image.
Valid US driver’s license and a clean driving record.
Must pass a security background check and 4-panel drug test.
Valid, unexpired First Aid/CPR certification.

Nice To Haves

Direct sales experience
Proven sales track record
Prior experience working in tourism/travel industry.
Customer relationship management experience

Responsibilities

Present a professional and friendly attitude and be able to answer a variety of questions about Allen Marine Tours and Southeast Alaska.
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
Direct and assist passenger movement between cruise ship and tour embarkation.
Collect tickets/vouchers as passengers board vessels and motor coaches.
Effectively communicate with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Assist with the distribution of promotional tour materials.
Maintain periodic reports of passenger counts and daily sales.
Assist the Sales & Service Manager in responding to e-mails as needed.
Assist the Sales & Service Manager in the initial training of Tour Representatives remedial training, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers’ special needs are met.
Communicate effectively with other Allen Marine employees via company radios.
Conduct settlement transactions with cruise line representatives.
Maintain periodic reports of passenger counts and daily sales.
Special projects may be assigned as required by the business.