Lead Teller-Northtown

Atlantic Union Bank Careers • Charlottesville, VA

5d

About The Position

This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals. Position Accountabilities Provide excellent customer experience Perform basic customer and cash transactions Balance cash each day Identify referral opportunities to contribute to branch goals Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures Identify risk and escalate concerns through proper channels Manage branch cash expectations including ATM servicing Coach and train all Tellers within the branch to meet goals Assist Branch Manager with performance development of Tellers Analyze operating reports and coach less senior Teammates accordingly Develop and maintain knowledge of bank products, services, including other lines of business Other duties as assigned

Requirements

• High school diploma or equivalent required
• Previous cash handling experience required
• Teller experience required
• Previous customer service experience required
• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Nice To Haves

• Associate’s degree preferred
• Coaching experience preferred

Responsibilities

• Coaching, scheduling, and supervising all Tellers within a branch
• Providing a best in class customer experience while processing transactions
• Servicing existing and potential customers
• Contributing to branch sales goals
• Provide excellent customer experience
• Perform basic customer and cash transactions
• Balance cash each day
• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risk and escalate concerns through proper channels
• Manage branch cash expectations including ATM servicing
• Coach and train all Tellers within the branch to meet goals
• Assist Branch Manager with performance development of Tellers
• Analyze operating reports and coach less senior Teammates accordingly
• Develop and maintain knowledge of bank products, services, including other lines of business
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees