LEAD TELLER

Cross Valley Federal Credit Union • Conyngham Township, PA

8d

About The Position

Join our dynamic team at a reputable credit union where you will play a vital role in ensuring exceptional member service and operational efficiency. We are seeking a dedicated and organized lead teller to oversee our front-line tellers and handle member inquiries via phone, contributing to a positive banking experience for our members.

Requirements

• High school diploma or equivalent
• Proven experience in banking, credit unions, or financial services, with supervisory or leadership responsibilities
• Strong interpersonal and communication skills
• Ability to manage multiple tasks efficiently and work well under pressure
• Knowledge of credit union products, services, and regulatory compliance
• Proficiency in credit union software and Microsoft Office Suite
• Leadership qualities with a focus on teamwork and customer service excellence

Responsibilities

• Supervise and support front-line tellers to ensure accurate and efficient transaction processing
• Assist in training, coaching, and evaluating teller staff to maintain high service standards
• Handle member phone inquiries, providing professional and timely assistance
• Ensure compliance with credit union policies, procedures, and regulatory requirements
• Support branch operations, including cash handling, balancing, and reporting
• Collaborate with management to implement process improvements and enhance member satisfaction
• Address and resolve member concerns or escalations promptly and professionally

Benefits

• We offer a supportive work environment that values growth, professional development, and community engagement.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees