Lead Telecommunicator

County of Blair • Altoona, PA

12h • $20

About The Position

An opening exists for a Lead Telecommunicator public safety dispatchers who receive 911 emergency and non-emergency calls from the public and initiate the appropriate police, ambulance, or fire response the use of a computer-aided dispatch (CAD) system. Our hires are the initial point of contact with the public and make decisions according to standard operating procedures (SOP), training, and industry-standard protocols. Supervises telecommunicators within assigned scope in the absence of the shift supervisor.

Requirements

• High school diploma or equivalency degree required.
• Must meet minimum requirements as a certified telecommunicator, including active certifications in cardiopulmonary resuscitation (CPR), automated external defibrillator (AED), emergency medical dispatching (EMD), emergency police dispatching (EPD), and emergency fire dispatching (EFD).
• Must be certified through CLEAN/NCIC.
• Working knowledge of computer-aided dispatch (CAD) required.
• Knowledge of theories, principles, techniques, and practices of public safety communications environment.
• Knowledge of police, fire, emergency medical service, and emergency management operations.
• One year’s experience at telecommunicator.
• Established work history consisting of demonstrated on-the-job dependability, reliability, satisfactory performance, and versatility.
• Capacity and comfort to evaluate performance, address concerns, and maintain teamwork and efficient operations of shift within assigned scope

Responsibilities

• Supervises telecommunicators within assigned scope in the absence of the shift supervisor.

Benefits

• Competitive benefits package starts first of the month following 30 calendar days and includes 90% employer-paid PPO healthcare with vision and three-tier prescription components, pension plan, defined contribution plan, paid holidays and other time-off provisions, flexible spending account, short-term disability, term life insurance, employer-paid continuing education, and many voluntary benefits.
• Starting wage is determined by union contract at $20.31/hour.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED