Lead, Technology Solutions

Humana

1d • Remote

About The Position

Become a part of our caring community and help us put health first The Lead, IT AEP Readiness & Regulatory Programs is accountable for driving and coordinating all major readiness initiatives across the AEP Readiness team, including AEP, BID, STARS, and CMS Audit NPY Readiness. This leadership role ensures that IT systems, processes, and teams are fully prepared to support high visibility, compliance driven, and time sensitive business and regulatory activities. The Lead collaborates closely with business partners, technology teams, and regulatory stakeholders to ensure aligned execution, operational excellence, and audit readiness. Key Responsibilities Lead and manage IT readiness activities across AEP, BID, STARS, and CMS Audit NPY programs, ensuring milestones are met and deliverables are completed on time. Develop, maintain, and manage detailed program plans, timelines, and readiness documentation; track performance and proactively escalate risks and issues. Act as the primary IT liaison to business units, regulatory teams, and key stakeholders, ensuring consistent communication and alignment. Identify, assess, and mitigate risks related to system stability, change management, operational readiness, and regulatory compliance. Oversee incident response and change control processes, including freeze‑period governance, to ensure business continuity and compliance with internal/external standards. Support strategic planning and roadmap development for readiness activities, operational improvements, and long‑term program evolution. Lead post‑program reviews and lessons‑learned activities, driving continuous improvement and operational maturity. Create and deliver executive‑level reporting, including dashboards, status summaries, program health indicators, and readiness updates. Ensure adherence to IT, business, and regulatory requirements, maintaining compliance across all readiness and audit-related activities. Manage contractors and external partners, ensuring quality and accountability for program‑critical work. Use your skills to make an impact Qualifications Minimum of five years of experience in IT program management, IT operations, or technology leadership roles. Proven experience leading large-scale, high‑stakes, compliance‑driven programs, preferably within healthcare or regulated industries. Strong understanding of IT service management, change management, incident response, and operational readiness. Exceptional organizational, communication, and leadership skills. Demonstrated ability to build strong relationships and collaborate across diverse business and technical teams. Preferred Skills Bachelor’s degree in Information Technology, Computer Science, or a related discipline.Experience with AEP, BID, STARS, CMS Audit, and related NPY Readiness cycles. Familiarity with ITSM platforms such as ServiceNow. Working knowledge of CMS requirements and healthcare regulatory standards. Additional Information Work-At-Home Requirements WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $117,600 - $161,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-02-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Requirements

• Minimum of five years of experience in IT program management, IT operations, or technology leadership roles.
• Proven experience leading large-scale, high‑stakes, compliance‑driven programs, preferably within healthcare or regulated industries.
• Strong understanding of IT service management, change management, incident response, and operational readiness.
• Exceptional organizational, communication, and leadership skills.
• Demonstrated ability to build strong relationships and collaborate across diverse business and technical teams.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Experience with AEP, BID, STARS, CMS Audit, and related NPY Readiness cycles.
• Familiarity with ITSM platforms such as ServiceNow.
• Working knowledge of CMS requirements and healthcare regulatory standards.

Responsibilities

• Lead and manage IT readiness activities across AEP, BID, STARS, and CMS Audit NPY programs, ensuring milestones are met and deliverables are completed on time.
• Develop, maintain, and manage detailed program plans, timelines, and readiness documentation; track performance and proactively escalate risks and issues.
• Act as the primary IT liaison to business units, regulatory teams, and key stakeholders, ensuring consistent communication and alignment.
• Identify, assess, and mitigate risks related to system stability, change management, operational readiness, and regulatory compliance.
• Oversee incident response and change control processes, including freeze‑period governance, to ensure business continuity and compliance with internal/external standards.
• Support strategic planning and roadmap development for readiness activities, operational improvements, and long‑term program evolution.
• Lead post‑program reviews and lessons‑learned activities, driving continuous improvement and operational maturity.
• Create and deliver executive‑level reporting, including dashboards, status summaries, program health indicators, and readiness updates.
• Ensure adherence to IT, business, and regulatory requirements, maintaining compliance across all readiness and audit-related activities.
• Manage contractors and external partners, ensuring quality and accountability for program‑critical work.

Benefits

• Humana provides medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level