Lead Technology Product Manager

AT&T-posted 11 days ago
Full-time • Mid Level
Onsite • Dallas, TX
5,001-10,000 employees
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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. About the Company: Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it. We foster an inclusive and collaborative culture, valuing diverse perspectives to drive innovation and exceptional customer experiences. About the Team: AT&T is looking for a Lead Technical Product Manager to join the Consumer Technology Experience (CTX) business unit. Someone who is passionate about the eCommerce industry and has analytical and multi-tasking abilities to thrive in a fast-paced environment. Collaborates closely with UI/UX designers to transform user insights into intuitive, high-impact digital experiences. Demonstrates a deep understanding of design systems and user-centered design principles to ensure seamless product execution. Proven experience bridging the gap between design and development teams to deliver polished, user-friendly interfaces. About the Job: This role requires current Digital user (UI) experience. We need talent who understand UI/UX. Visual UI experience is a must, UX is nice to have. You must have experience working with UI/UX teams or design teams. This person will not design/develop but must have experience working closely with UI/UX (Visual designers), understand design principles and bring customer facing friendly experiences to life. We also need candidates with both high-volume websites and Customer Journey experience. B2C & e-Commerce experience is required. This is a technical job limited to technical organizations. The Lead Technical Product Manager is responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives. Requires familiarity with software development methodologies and best practices, service-oriented architecture, and product analytics, and experience in managing Ing complex or high-priority technical products and influencing strategic decisions related to the product. You will act as the CEO of your product area, owning the end-to-end product lifecycle and driving measurable business impact.

  • Defining and driving the product vision
  • Defining and driving the product roadmap
  • Defining and driving the product execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives
  • Managing complex or high-priority technical products and influencing strategic decisions related to the product
  • Owning the end-to-end product lifecycle and driving measurable business impact
  • 8+ years’ experience in product management, particularly in the web and digital e-commerce industry.
  • 8+ years of proven track record managing complex technical products from conception to launch, with a focus on delivering measurable outcomes such as revenue growth, customer engagement, or NPS improvement.
  • 8+ years of experience in a senior or leadership role, with demonstrated ability to lead cross-functional teams.
  • 5+ years of experience in web and digital acquisition space, launching customer-facing digital journeys.
  • 8+ years of scrum team PM experience, working with UX, QA teams, product releases, insights, VOC analysis is required.
  • Strong understanding of mobile and web technologies, software development processes, APIs, and system architecture.
  • Proficiency with product management tools and methodologies such as Agile, Scrum, and Kanban.
  • Hands-on experience with customer facing front end experiences, e-commerce platforms, content management systems (CMS), and payment gateways.
  • Excellent analytical and problem-solving skills.
  • Ability to leverage data analytics and business intelligence tools to drive product decisions and measure success.
  • Experience with A/B testing, user segmentation, and performance optimization.
  • Ability to define, track, and communicate key product metrics and KPIs to stakeholders.
  • Deep understanding of customer needs and behaviors in the e-commerce space.
  • Experience in conducting user research, usability testing, and gathering customer feedback.
  • Ability to translate customer insights into actionable product features.
  • Passion for delivering best-in-class customer experiences and advocating for the voice of the customer.
  • Ability to develop and communicate a clear product vision and strategy aligned with business objectives.
  • Experience in defining product roadmaps and prioritizing features based on market opportunities and customer needs.
  • Proven ability to identify and capitalize on new digital opportunities to drive innovation, growth, and market differentiation.
  • Strong leadership skills with the ability to inspire and guide cross-functional teams.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Strong interpersonal skills and the ability to build consensus and drive buy-in for product initiatives.
  • Commitment to fostering an inclusive, collaborative, and high-performing team environment.
  • Strong project management skills with the ability to manage multiple projects and priorities simultaneously.
  • Experience in setting clear goals, defining metrics for success, and ensuring timely delivery of product milestones.
  • Ability to navigate ambiguity and adapt to changing business needs and priorities.
  • Experience in managing and mitigating risks associated with digital product development.
  • In-depth knowledge of the digital e-commerce landscape, including trends, competitors, and emerging technologies.
  • Understanding of regulatory and compliance requirements relevant to digital commerce.
  • Familiarity with digital marketing strategies, SEO, and customer acquisition channels.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Willingness to continuously learn and stay updated with the latest industry developments and best practices.
  • Demonstrated ability to drive change, challenge the status quo, and champion innovative solutions.
  • Bachelor’s degree in computer science, Engineering, Math, Business, or a related field.
  • 5+ years of experience managing global products or collaborating with distributed teams is a plus.
  • An advanced degree (e.g., MBA, master’s in technology management) is often preferred.
  • Product Management certifications like CSPO, PMC-VI or equivalent preferred.
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
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