Lead, Technology Product Management- Patient Experience

Johnson & Johnson Innovative Medicine•Horsham, PA

1d•Hybrid

About The Position

Johnson & Johnson is currently seeking a Lead, Technology Product Management – Experience Platforms to join the Patient Experience Product Group located in Titusville, NJ or Horsham, PA. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Johnson & Johnson IM Technology (JJIMT), supports all business functions under Johnson & Johnson Innovative Medicine Commercial Pharma business. The Patient Experience Product Group within Johnson & Johnson Innovative Medicine Technology partners closely with the Patient Experience & Customer Solutions (PECS) business to enable and operate the technology that supports Patient Support Programs and end‑to-end patient services. Our work focuses on ensuring that patient, provider, and customer interactions across access, affordability, enrollment, fulfillment, and ongoing support are reliable, scalable, and seamless. We collaborate directly with PECS program teams to translate business and patient needs into integrated digital platforms, operational tools, and workflows that enable program execution and continuous improvement. In close partnership with JJIMT and PECS stakeholders, we deliver and evolve future‑ready capabilities that strengthen program operations, enhance patient and healthcare professional experiences, support compliance and quality, and ultimately improve access, continuity of care, and patient outcomes. Purpose: The Lead, Patient Experience Platforms role blends technical product ownership with hands-on engineering, focused on delivering commercial solutions which transform Patient Support Program operations while maintaining a reliable, compliant, and secure environment. This position will have specific responsibilities as an IT Product lead with strong technical skills, accountable for platform operations for PECS across the broader technology ecosystem (applications, integrations, data/AI services, vendor-operated components, and enabling platforms). The IT lead will collaborate with IT peers, external vendors, data aggregator partners, Business Product Owners, Technology Services, and Finance teams to ensure solutions not only deliver business value, but are operationally resilient, supportable, and secure-by-design. You will be responsible for:

Requirements

A bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent field of study.
Strong stakeholder partnership skills across Business Product Owners, Technology Services, vendors, and cross-functional teams.
Demonstrated experience owning vision, roadmap, and backlog prioritization for a product/platform and translating business needs into prioritized user stories and acceptance criteria.
Experience operating a production platform/ecosystem (multiple applications, integrations, data/AI services, and vendor components) with accountability for availability, reliability, and service performance.
Demonstrated ability to ensure solutions meet security, privacy, and compliance standards across the delivery lifecycle (requirements → design → build → run).
Working knowledge of Identity & Access Management (IAM) concepts (least privilege, authentication/authorization patterns, access controls) and ability to partner effectively with enterprise security stakeholders to ensure controls are implemented.
Demonstrated ability to drive continuous improvement and remove delivery blockers through agile ways of working (ceremonies, metrics, release burnup/burndown or equivalent).
Strong written and verbal communication skills to articulate technical and operational decisions to business and technical audiences; ability to support governance reviews.

Nice To Haves

Pharmaceutical or Life sciences/health care industry experience.
Leads with accountability, transparency, and collaboration.
A track record of partnering closely with business product leaders to translate real operational needs into technology solutions.
Experience partnering with security and risk teams, while still retaining ownership for secure outcomes.
Experience managing external vendors and partners as true extensions of the platform team.
Agile development experience, SDLC methodology, risk management including information security and solid understanding of JIRA.

Responsibilities

Own operational accountability for PECS platforms, including availability, reliability, performance, and supportability.
Ensure all solutions meet defined operational readiness criteria prior to release, including support models, runbooks, escalation paths, and operational KPIs.
Partner with Technology Services and vendors to ensure consistent run and support execution across environments.
Ensure security, privacy, and compliance requirements are embedded throughout the solution lifecycle, not treated as post‑delivery activities.
Define and enforce observability standards across PECS solutions.
Be accountable for incident readiness and response for PECS platforms.
Cultivate collaborative, healthy, inclusive, and credo-based culture of highly engaged, robust teams by modeling credo values, valuing diverse perspectives, with high touch approach to employee talent and development.
Demonstrate success in leading multiple cross-function self-organized teams.
Introduce bold ideas that challenge thinking and ways of working.

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours