Lead Technician

Cable ONE•Marshall, TX

19d

About The Position

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Join Sparklight as a Lead Technician and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 26 states. The Lead Technician performs commercial and residential installations, completes repairs, terminates service, and relocates existing equipment. Uses electronic equipment to troubleshoot, diagnose and complete all repairs in the HFC network. Serves as a role model/mentor and provides leadership in the areas of installation, HFC network maintenance, and overall performance.

Requirements

One year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
Must successfully complete Leadership and Supervisory Skills course within one year of becoming Lead Technician.
Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
Valid driver’s license and a good driving record.
This position requires the ability to work a variable schedule.
This position may require occasional travel.

Responsibilities

Performs all the essential duties and responsibilities of the Senior Field Technician (refer to job description for job code 709) at least 50% of time.
Uses electronic test equipment to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output.
Trains new Field and Senior Field Technicians.
Trains Lead Technicians as directed by Technical Operations Manager.
Inspects and evaluates completed field work.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment