Lead Technical Writer

DualEntry•New York City, NY

20h•$115,000 - $170,000•Onsite

About The Position

As our first Technical Writer, you'll own the quality and consistency of DualEntry’s accountant-facing documentation. Your work spans all four documentation types: reference docs, explanations, tutorials, and how-to guides. You'll transform rough drafts, new features, and technical walkthroughs into polished, publishable content that helps accountants understand and adopt DualEntry. You’ll also develop docs from scratch through close collaboration with product engineering and customer success teams. This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.

Requirements

Hardcore work ethic and high agency
Experience writing technical documentation, with a portfolio that demonstrates your ability to explain technical concepts clearly
Enough technical fluency to work through tutorials independently, use nascent ERP features, and identify errors - you don't need to be an engineer or an accountant, but you need to be technically curious and comfortable at the command line
Experience with docs-as-code workflows: Git, Markdown, static site generators
Familiarity with documentation automation - linting tools like Vale, CI/CD pipelines, GitHub Actions or scripting to improve workflows
Strong opinions about what makes documentation good, backed by experience seeing what works and what doesn't
The ability to give and receive editorial feedback constructively
Experience or genuine interest in working with accountants - you'll be working with back office finance functions as a part of this job

Nice To Haves

Experience with accounting, finance, ERPs, etc. is a plus but not required

Responsibilities

Write and edit documentation that helps accountants use and adopt DualEntry as their ERP to save time and create strategic business insights
Write and edit documentation that helps developers integrate DualEntry into their tooling and projects, from first API call to production deployment
Set the documentation standards and style guidelines that ensure consistency as content scales
Create and contribute to our documentation toolchain, including our release notes and supporting documentation infrastructure process
Review product features for accuracy and clarity, working with product managers and engineers to resolve issues
Contribute to information architecture decisions - how content is organized, navigated and discovered
Ensure documentation stays current as the platform evolves, identifying gaps and outdated content proactively
Build accounting workflows and support customers and the customer success team with with hands on guidance and training - we believe the best documentation comes from firsthand experience with the platform and real world customer experience

Benefits

Significant equity ownership in one of the top AI companies in the world
You’re joining early and will grow with DualEntry
Your feedback shapes the product directly
High-speed culture
High-trust environment with high expectations
Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years
Equity: $40,000 - $60,000
Base salary: $115,000 - $170,000
15 PTO days + 12 public holidays
Full medical, dental & vision insurance
Commuter benefits
401k benefits
On-site team culture - high collaboration, no bureaucracy
We'll cover relocation packages and make the move exciting, not painful!
We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard!
At DualEntry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.