Lead Technical Writer

CLA (CliftonLarsonAllen) • Milwaukee, WI

2d

About The Position

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is currently seeking a Lead Technical Writer to join our growing internal IT team. How you’ll create opportunities in this Lead Technical Writer position:

Requirements

• 6 years of relevant experience required. as a technical writer
• Bachelor's degree is required.
• A combination of relevant experience, education, and training may be accepted in lieu of a degree.

Responsibilities

• Lead the develop of documentation for all CLA applications.
• Oversee CLA’s internal ‘Wiki,’ ensuring business groups have easy access to critical information, artifacts, and onboarding materials.
• Review technical and business documentation, including escalation playbooks, knowledge articles, and process documentation.
• Collaborate with subject matter experts (SMEs) to gather information and understand technical concepts.
• Collaborate closely with technical teams, business groups, and leadership to ensure documentation meets diverse user needs.
• Review documentation for clarity, consistency, and adherence to style guidelines.
• Solicit feedback from users, support teams, and other stakeholders to improve documentation continuously.
• Ensure that technical documentation complies with relevant industry standards, regulations, and firm policies.
• Responsible for documentation strategies, ensuring clarity and usability for technical and non-technical stakeholders.
• Develop documentation plans outlining the scope, objectives, and timelines for creating and updating technical documentation.
• Lead and mentor junior technical writers, providing guidance and support.

Benefits

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees