Lead Technical Program Manager

Mastercard•O'fallon, MO

20h

About The Position

Mastercard powers economies and empowers people in over 200 countries and territories, working to build a sustainable economy where everyone can prosper. The Network as a Service (NaaS) is an internally developed platform designed to modernize network configuration and security policy management through automation. It serves as a core component of Mastercard’s zero trust strategy, enabling network micro-segmentation across global data centers. The NaaS platform integrates software engineering, network operations, security, and infrastructure teams, operating at high scale with stringent reliability and security requirements. This Lead Technical Program Manager role is central to the NaaS system, responsible for driving delivery across teams that manage control planes, automation pipelines, operational tooling, and customer-facing workflows. The position involves owning the end-to-end execution of complex, cross-team initiatives that are foundational to the development, operation, and scaling of the NaaS platform.

Requirements

Proven experience operating autonomously across multiple teams with strong judgment and execution leadership
Experience delivering large-scale enterprise technical programs from inception through production, with measurable outcomes
Works with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan
Technical program delivery experience
Ability to break down complex problems, plan realistic execution paths, and keep teams focused on outcomes
Demonstrated ability to help teams and stakeholders make trade-off decisions across business goals, technical strategy, customer experience, and long-term maintainability
Track record of using metrics to drive execution predictability, continuous improvement, and delivery confidence
Strong relationship-building and influence skills across engineering, security, infrastructure, and operations teams

Nice To Haves

Experience with Jira project management software
Familiarity with Aha! road mapping tools
Strong background in agile delivery models such as Scrum and Kanban, particularly with demonstrated ability to adapt these frameworks to suit the end-to-end delivery of large, cross-team initiatives
Experience in payments, infrastructure platforms, or large-scale distributed systems
Familiarity with CI/CD pipelines, microservices APIs, SQL databases, and operating production systems in a DevOps model

Responsibilities

Own end-to-end delivery of large, cross-team initiatives from planning through production and steady-state operations
Drive planning, sequencing, and execution readiness across multiple engineering and operations teams
Proactively manage dependencies, risks, and escalations, ensuring teams stay aligned and unblocked
Establish predictable delivery using clear milestones, metrics, and execution governance
Act as the primary point of accountability and source of truth for program status, scope, and delivery health
Coordinate retrospectives and drive concrete follow-up actions that improve delivery, reliability, and team effectiveness
Identify system-level inefficiencies across the program and propose practical improvements to processes, tooling, or ways of working
Own and improve shared delivery and operational processes such as deployments, incident response workflows, vulnerability reviews, and automation-driven operations
Communicate clearly and consistently with engineers, product partners, operations, and senior leadership using data appropriate to the audience
Develop a deep understanding of the NaaS platform, business strategy, and technical trade-offs to be credible and influential with senior engineers and architects

Benefits

Competitive base salary
Eligible for an annual bonus or commissions depending on the role
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account
Health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement