Lead Technical Consultant 1
About The Position
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. What you'll do: Technical Sales Support and Consulting: Collaborate with the sales team to provide technical expertise during sales calls, presentations, and product demonstrations, ensuring accurate representation and support of company products. Solution Design, Implementation, and Troubleshooting: Design innovative technology solutions, oversee their implementation and integration, analyze and resolve technical issues to ensure system functionality according to specifications. Client Interaction and Custom Solutions: Understand and analyze client requirements, deliver tailored systems/applications solutions, answer customer inquiries, and build mini applications to demonstrate feasibility. Expertise and Continuous Improvement: Leverage in-depth knowledge of company products and industry expertise to optimize solutions, monitor performance, and stay updated with the latest trends and best practices. Independent Work and Additional Support: Work independently with minimal supervision, provide pre-sales and post-sales support, train clients and internal teams, create detailed documentation, and collaborate with development teams to enhance product offerings.
Requirements
- Bachelor's degree (BS/BA) desired.
- 5+ years of related experience.
- Certification is required in some areas.
- Service Delivery experience for dedicated services.
- Escalation experience, engineering Knowledge of dedicated services
- An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge.
- Leads significant projects with strategic autonomy, influencing executive decisions.
- Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
Responsibilities
- Technical Sales Support and Consulting
- Solution Design, Implementation, and Troubleshooting
- Client Interaction and Custom Solutions
- Expertise and Continuous Improvement
- Independent Work and Additional Support
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
